Rented a trailer to haul a vehicle. Gave the vehicle information and was assured the vehicle would fit. I never used the trailer as the vehicle would NOT fit in the rented trailer. The trailer was returned and another fee was incurred. Uhaul refunded the additional charges but did NOT refund the original charges. I have disputed these charges with UHauls representative Ashley. I can’t understand how they can charge me when the item was unable to be used. I’ve not had any problems with U Haul in the past. Will be skeptical in renting from UHaul again.
harold y
Mckeithen Hardware LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Statesboro, GA 30458
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Customer Reviews
- 4.5 Average Customer Rating
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I love this location. It is easy to get to. The staff are helpful.
karl jWhen I showed up at True Value the yard where I parked the trailer was messy stuff everywhere and a shed with supplies had a door that was swinging back and forth. I went in to return the trailer and there were three employees. Two setting a planogram and one helping a very needy customer. I say needy bc he was with her for 10minutes. I waited about 3 minutes at the register. One young lady finally realizes me standing at the register and asked if she could help me. I told her I wanted to return a trailer. She said “you’re gonna have to wait on my helper, as soon as he is done helping that customer he can go out there with you.” In my head as a customer I’m thinking there is three of you but ok. So like I said the guy was helping the needy customer for 10 minutes. So I stood there for ten minutes waiting and watching the young lady drink her Powerade and text on her phone. Then here comes in another customer to rent a dolly trailer. She does all the paper work. Tells him the same guy that I am waiting on will come out to help as soon as he is done with that customer and me. So he goes and get the dolly trailer hooks it up and pulls to the front of the building waiting to be walked off. Mind you, I’ve been waiting. So the third employee comes to the register asks if she needed help and the cashier tells her yes and that we are both waiting. Cashier then tells me that the third employee name unknown will be helping me. We walk out together and as she walks out the guy that was renting his dolly trailer was at the door waiting to be walked off. So again guess who is waiting AGAIN?? This guy! Needless to say I will not be back and this has caused me to give a bad rating to U-Haul whom I have used over the years and never experienced this before.
antonio gYou should not setup return on Sunday if no one is there to checkin your truck
Judy WCharged the wrong rate. They owe me money. $80+ and can’t get a call back from uhaul
Keith S