This location was awful. They didn’t plow or shovel, so we kept getting stuck. We had to shovel for two hours, and all we had to do it with was an ice scraper. We asked for a partial refund. A few pieces of trash in the truck too
William K
Frost Event Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Waterloo, IA 50703
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Customer Reviews
- 3.5 Average Customer Rating
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dropped off truck here after hours. a little tough to find a place to put the truck but other than that no complaints!
Chloe NThe 24 hour pickup took almost 30 minutes, cutting into our reservation time. I rented a dolly and there was no dolly. We had to find another location to pick up a dolly from, which cut into even more time. Same thing with the 24/7 return. My husband was an authorized driver, after more time waiting for a rep to call us for verification. It took forever. There should be extra time given for the amount of time it took to even get the truck.
SARAH BNo one there. Returned on time. Got phonecard stating they were not returned. Keys were left In a drop box. Very sketchy location. Will not use this location again in waterloo.
Victoria EThis place was the worst place I've ever been to. The guy was drunk and rude that we returned the truck to. There was grass from my feet on the driver side floor and he told me I was a dirty person for not cleaning it out before returning it. Please have someone call me about my issues there are more
Jaimie S