The drop off location had their door locked at 3:30 in the afternoon. We called on the telephone and the man/owner said he would be out in a few minutes. As he was approaching our vehicle with the U-Haul. He started an argument with us that we had to back the the U-Haul up a muddy hill, in the rain, next to some jagged rocks. When I explained that I didn’t want my new Lexus SUV trying to back up in the rain so close to the rocks and the highway, the owner started arguing with us and told us to find another Uhaul location. We had just driven from South Carolina to North Carolina and had no idea where another location was. He then said we were on private property and to get off. We realized we had no choice but to try and back our vehicle and the U-Haul up the muddy hill in the rain. After trying to guide ourselves in the rain, We finally did it but our car along with us were a mess. We will NEVER use that Uhaul location again!
Gregory W
Mattress Goddess
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Waynesville, NC 28786
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Very friendly and helpful
Jane SWorst Uhaul experience in 30 years of renting. No attendant no jack to assist lifting trailer off hitch Bogus sweep out charge on top of that.
Mark BOwner was very helpful
Ron HShould have received a credit for early return and a mileage allowance offset as I returned the vehicle early!
Bruce P