Have a class on customer service, because the guy who works the front seems to have forgotten that he’s in a customer service position. So many things went wrong, and there was no apology. He literally walked away as I was talking. I will never rent from this U-Haul again, and I will discourage others from using them. However, one of the mechanics helped me and he was great. My issues weee not resolved, but he was appreciated. Someone told him to have a good day as they left and he said right in front of me it’s already too late. I hadn’t even talked to him yet. This is the guy who assists customers. Wow!
Jereny H
ASAP Auto & Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wheeling, WV 26003
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Clean your trucks, have an employee just for U-Haul at locations and thoroughly check vehicles gas, mileage and damages out before giving to next customer.
Beth KI was told the gas tank was full but it wasn’t when I picked it up. It was full when I returned it.
Anne LNothing to do with the location, but the U-Haul phone people are always wrong. They'll call and tell you the equipment you reserved isn't available at the location when I know for a fact that it is. Then they tell you about another location that has it, but in reality, doesn't. Happens every time.
Jesse PThere was a greasy spot on the deck inside the trailer. I cleaned with degreaser before I loaded my household goods. However, I slid and pulled my groin prior to cleaning. Previous renters should be charged and I should be credited. I don’t blame ASAP because it looked clean . Regardless, the people at ASAP were very helpful in set-up and getting me on the road. I will use again.
James H