The online/phone app rental process was truly a nightmare. The app could not find my location at all, even used a 2nd phone and app still didn't work. I was able to go through the process using the web browser of my phone. It took over 30 minutes to get the keys for the truck. Once that was done the key didn't work in the ignition, I had to wiggle the key for a few minutes to get the key to turn. The truck worked as expected but we did realize that the passenger door does not open from the inside once we got to our destination. I had to open from the outside. I think both the ignition and passenger door need to be checked and fixed. The return process was a bit easier but time consuming and I still was unable to use the app to do the return process.
Amanda C
The Bargain Barn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Willow Spring, NC 27592
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Customer Reviews
- 4.5 Average Customer Rating
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I loved the ease of using this location at Bargain Barn in Willow Spring. I was able to bring the unwanted items I wanted to donate to the Bargain Barn instead of making another trip to somewhere else. The ladies that helped me on the first day and the young man that helped me on the second day were all very nice and polite and I appreciated them all. I'd definitely come back to rent from them.
JAMIE PKind lady
ryan chave hard time to check out the Truck and then they put wrong truck on my receipt. when I return the truck, put wrong mileage on my receipt and change my credit card more than usage. It was a horrible experience.
akhtar mWe used this service to pick up a table since we do not own a truck, but I have to say I am pretty disappointed. No one was ever available on the live chat, so had the local store not been open for us to get the keys, we would have been out of luck. In addition, the company is very very greedy with their charges. They charge $1.19 per mile driven and expect you to fill up the gas. The gas makes sense but over a dollar per mile is insane. Very disappointing. For less that 40 miles of driving and a 3 hour rental our total cost was about $110. So they say the flat rate is $19.99 or $29.99 but expect to pay quadruple that and don’t bet on getting any equipment or help unless you want to pay much more. We didn’t even use equipment. I will not be using this service again with these prices and poor live chat customer support.
Hannah M