Attendant would only take the key and provided no receipt showing I returned the truck. It was not until I called the next morning and asked why it still showed as outstanding on my account did they check it in. This caused unnecessary worry on my part.James H.
Moving Truck Rental in Wilmington, NC at East Coast Autos & Trailers
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Wilmington, NC 28401
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Threaten to report truck as stolen even though I called to extend rental. They also charged extra day that I didn't have truck.susan M.
My original location for pick up was incorrect and 2 miles away. I had just been dropped off by an Uber and had to get to this location.Jason W.
When the customer asks â€œDo we need to note the damage on the fender of the car hauler? â€œ The renter shouldn't say â€œDon't worry. You have the insurance. Drive it like you stole it.â€ And then send me out with broken welds that would have shredded the tire on the highway and caused an accident. I'm currently speaking to an attorney.Michael P.
The wires in the trailer were frayed and couldn't be connected to the truck. The trailer was apparently just for in town towing but when we asked if we could return it to any uhaul we were told yes. So when we arrived at our destination 4 hours away we had to call uhaul and explain.Mike Y.
Just for rentals, not for suppliesGordon R.
Not a thinglarry W.
The UHAUL location is poorly marked. The only way I knew it was potentially the right place was the trucks in back. I had to go inside and ask someone where the UHAUL pick-up was because I wasn't sure if I was in the right spot.Allen M.
truck would not shift. high rpms and has trouble shifting causing high fuel mileage. I used twice as much fuel as usually due to a poorly maintained truck.Anthony P.
Fantastic experience- excellent customer service, incredibly helpful and friendly.Pamela P.
I asked for an extension for my Uhaul. I had previously asked for one and was approved. I was charged this time. I was charged for 3 days.Jesus R.
Great service. They went above and beyond to get the equipment I needed.Josalyn L.
One Running light did not work. Missing one safety chain. Employee professionalism and courtesy was outstanding.Robert M.
Make sure the uhaul Rep tightens down the trailer hitch to the customers hitch ball.john M.
I visited both locations for this dealer in our area and the staff was very helpful and friendly answering all my questions in a professional and courteous manner. I would strongly recommend them to my family and friends as well as use them for any future moving needs. Phil L.PHIL L.
Very friendly and gave me good service.William N.
I made areservation for market street in Wilmington, and had to drive to castle hayne. I reserved furniture and utility handtrucks, of which there were none. Very unhappy.Anne W.
It was a bit confusing to find the actual storefront and where to park the truck, because it was crowded with trailers and other uhaul trucks. Better signage would be helpful. Staff was helpful though.stephnie S.
The U-haul was in a convenient location near our storage unit and where we are building our new housecathy M.
Fast and easyThomas M.
I was told that I would need to bring truck back same night I picked up as it was rented for 9 the next morning. I picked the truck up late in the afternoon and it was a burden. The storage unit I was renting went online from their establishment and told me they had one available but there was no mention of it only being available for the evening, it made for a very long evening for me.Lisa B.
The staff was especially helpful and friendly. Location needs better signage.A R S.
At the first location I had to move a uhaul truck with a trailer on it because they couldn't back or take the trailer off for another customer to rent the truck then while trying to rent my trailer the lady couldn't use the computer and said if I could make reservation online that she could just type the name in the computer and check me out so i did but that didn't happen either because she could figured the computer out. I even had a reservation manager call me and she said she could check me out over the phone but the lady was rude and wouldn't talk to the reservation manager. Reservation manager gave me a 50 $ credit on the trailer and revered me to another location 2 miles down the road for 12pm. So at 12 pm I show up to the final pick up location and the guy that runs the uhaul sales was not their so another person in the office tried to help and it was also a time consuming ordeal because for some reason I ended up giving all of my information over the phone that I had all ready done previously. I spent nearly 2.5 hrs dealing with uhual sales personnel and moving their trucks for other customers and I did all the reservation and paid onlineWhitney H.
This Uhaul location is the best in the wilmington/ Leland area. Very easy park and return. Great service. Attendant John was a great help.SUSAN W.
Very helpful, accommodating and knowledgeable.Nell T.