Returning the equipment was a nightmare, app wasn't working and had to be on the phone for over 1 hr in sub zero weather . After returning the equipment, I received another call from uhaul if I returned the vehicle. I was supposed to be getting a call back from regional manager which I'm yet to receive. Highly disappointed.
Esiri K
A&S Transport Ltd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Yorkton, SK S3N2X1
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- 4.0 Average Customer Rating
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Five things. 1. Pick-up in Yorkton, SK, they closed for lunch and due to bad timing due to traveling over 300 km to get there on our part, we arrived just as they were closing at noon for picking up the unit. The secretary graciously stayed the extra 10 minutes to get our paperwork authorized, asked if we had 4-pin connector on our truck, I confirmed, then we went out to find the trailer and she left and locked the door behind her; everybody else had already gone for lunch. 6-stars for her leniency on us for our delay. 2. The 6x12 covered trailer we rented is a double-axle unit, can't be pivoted on a single axle to lift onto the hitch. Luckily my husband is strong like mule but nearly got his 6th hernia lifting the hitch off the ice frozen, downward-slant ground to get raise it barely just enough to rest elevated above the ball on our DROP hitch on the truck (no lift tools handy). The only way I could keep it in place while connecting was to steal a rotten 2x4 lying nearby to use as a lever under the tongue to brace it in the air while Husband backed up. We were not informed we would need some kind of mechanical assist and there was not one in the parking lot. 0 stars for the unsafe unassisted attaching. 3. The connector pin on the trailer is intentionally short and wired/secured immediate to the side of the tongue frame and DOES NOT extend or pull out. It was at least 2 feet SHORT to the truck; hence, ILLEGAL to drive. The extension was likely retained by the previous renter and not returned with the unit. We were mad because we have a 4-foot 4-pin extension at home and could have brought it had we known. By now, we were inventing new swear words, resigning ourselves to unhooking the trailer and go to nearby C.Tire to buy one when an employee drove onto the lot. Flagged him down and he helped us acquire one off another trailer on their back lot. We attached it, all lights worked, we electrical taped the connection together to ensure it was secure, and drove off. 0 stars for no wire extension. 5 stars for extremely helpful employee. 4. The front of the trailer was full of dirty ice from the previous user's highway travels and we picked it up with the front filthy. Not a functional thing, and the weather was freezing at -21C so even if they had washed the outside, it would have been coated in ice anyway. The inside was totally clean and the unit itself body-wise and mechanically was in top condition and maintained other than the electrical issue. 5. Dropping the trailer off in Saskatoon on Millar Avenue at 6:30 p.m. on a Saturday was easy. Staff on hand after hours for returns. Definitely recommend this location. I wish this review allowed for pictures. I took some.
Caroline HExcellent customer service.
Derek FGood customer service, very polite and helpful
gram bCHECK EQT OVER BEFORE USEING/
Cam H