Firstly, our UHAUL was not ready to be picked up on the date. This forced us to wait 45 minutes on the customer service line to finally get re-routed to a different UHAUL center 25 minutes away. Then, when we arrived we got our truck but it was missing the utility dolly. Overall, terrible experience and I will not be using UHAUL again. I will be talking to customer service.
AUSTIN MULLINS
Outbox Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Charlotte, NC 28205
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Great people to do business with, on point
JB LowmaxI was charged an after hours fee and was not inform about this at time of rental now I’m being charged late fee and interest
Heidi RansomDarlene was wonderful, and I was so grateful to have her at the desk! I couldn't figure out mobile pick up. Darlene helped, was incredibly kind, and made the rental process smooth and easy!
Jennifer SuAll good!!!
Jon Davis