The location was surrounded by a fence, so we were not sure where to go. My husband finally got a mechanic to come answer the door, and he did not even come out to check the Uhaul. Then they proceeded to charge us an additional $23 for gas when the vehicle had the exact same amount at the time of pick up. I submitted the before and after photos to Stephanie, and she said she would get back to me. It's now been days without any call, even though I have called and emailed several times. Just unprofessional and dissatisfied.
Donna Carroll
Proactive Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Antonio, TX 78212
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Customer Reviews
- 3.5 Average Customer Rating
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This place really needs to get on the ball and turn in the vehicles the next day if they’re closed on the weekend so that we don’t have to get nasty letter stating that we owe for the property never again will I rent from them
Betty CruzCalled to verify a question and the personnel was rude. I was told at the pick up location that the drop off location was 24 hours. I go to the drop off location and it’s closed. Then I get charged an after hour service fee.
Dustin GarciaI dropped off the trailer and I was told by staff to drop off in the back of the property where I was met by an employee that took possession of trailer. I was told that I would receive an email confirmation, which I never did. I called several times w/ no reply so I went back to the location and was finally checked in and a received an email confirmation.
Francisco Flores RamosProfessional and got the job done.
Veronica Boone