The app didn’t work so I ended up on the phone with a customer service person Brittany who did a great job helping but it had to waste the time to do it. The location I selected to drop off the truck was changed which made me have to find a driver to get me to the location I needed to be that day.
christopher m
Midgard Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Florence, AL 35630
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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When I reserved the truck I did not sign up for online checkout service. When I got there and waited finally a woman appeared on screen. She tried to explain what to do. Had to download the app which I did not want to do then it still would not work and the reason was because I did not sign up for online. Also she said that she took the charge of furniture pads off because there was none in office but maybe some were in truck. Of course there was no. How do you move furniture without pads. If they were out telling the customer when you pick up truck is not the time. Should have been notified sooner. When I was getting ready to leave this guy walks in and says did no one come out to help you and I told him no. Both times have been horrible at both places. Have one more trip to make in truck or hauling trailer. Penske does not have trailers so I may be forced to use Uhaul again.
Faye WNothing to improve everything from my experience was nothing more than excellent
LAJERRI WThe only issue was the agent did not ask if I needed boxes, pads or a dolly. Other than that it was a very good experience. I would definitely go to this location again.
Ronny VTruck wasn’t very clean at pickup. It was also a pretty beat up truck. It had a really weak starter. Very annoying that we had to do the app to check the truck back in. Would love to work with an actual person.
Sara R