The young man that assisted us at the counter was wonderful. However, the vehicle had all kinds of trash under the seats. We threw out of McDonald’s bag when we stopped to get a drink. And then when we got to the place to drop the vehicle off, making sure it was clean we found all kinds of napkins, etc. I took picture of the napkins, etc. but we’ve already thrown out the McDonald’s bag, it was also gravel on the floor and in the foot Well. This was not ours. Therefore, I think the $25 cleaning fee should be waived. Your truck is cleaner now that it was when we received it. Thank you.
CINDY A
A&J's Lawn Equipment Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Frankfort, IN 46041
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Customer Reviews
- 4.5 Average Customer Rating
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When we dropped off the truck the agent said if we were 1/4 to 3/8 full of fuel there would be no extra charges. When we received our email receipt we were charged $35 for 7 Gal of gas. You owe us money for having to wait for 2 hours to pick up the truck. Had the agent shared with us that we needed to put in more gas we certainly would have done so. Drop off service stinks
Jerry HThe mileage. We had to pay for 10 miles and we only went less then a mile
NIKKI FJOEL WENT ABOVE AND BEYOND TO HELP ME GET EVERYTHING DONE TO RENT THIS UHAUL WITH NO HICCUPS. IT WAS A VERY SMOOTH EXPERIENCE. APPRECIATE THE SERVICE. THANK YOU PENNY HORTON MANAGER OF TOBACCO PLUS
PENNY HService was great. I originally rented the truck for 2 days. When I realized I would need it longer I was able to call and extend the rental. The employee was friendly and quickly took care of my needs.
nicole l