Never spoke to anyone could not contact them
loise clack
J&J Auto Sales and Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gadsden, AL 35901
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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This was the absolute worst experience I’ve ever had with U-haul. I have rented several times in the past and never had a problem like I experienced this time. Scan and go was a total joke. The app wouldn’t work and I spent over two hours just checking in and over an hour checking back in my equipment to leave . Customer service was also very long and unexceptable I WILL NEVER USE THIS LOCATION OR SCAN AND GO AGAIN!!! Very dissatisfied. If there was a minus on the rating this would be it.
Paulla McCreaHave a better system and request to download the app and give instructions steep by steep and how the customer can have access to the equipment as fast they need because I have a very bad experience in my first rent time was horrible all the ours I was waiting for help
Rocio VargasThe reps were very unpleasant. non caring and unapologetic that they did not have our vehicle ready. I’m very disappointed. I always thought Uhaul was the best but not anymore!
KENNETH WILLIAMSThe place looked like an abandoned junk car lot, the truck I was renting was only U-Haul on the lot, it took 4 hours talking to rude lady from the J&J Auto on cell phone who had no time to talk as she was at airport on vacation, yet the torn piece of paper on door said at lunch and her cell #. I also spoke to three or four different U-Haul reps who couldn’t help me with the app or to get code for lock box. Spent over 20 minutes on hold each time we called before speaking to someone. Finally the last rep was so helpful and got us thru it by stating we needed to be going thru Safari on IPhone and not Chrome. Which I had no idea. We finally get back to load truck at my house only to open back of truck finding used and new packaged furniture blankets and a dolly, which I did not order. Then as a helper began to pick the items up to put on top area, used needles and a spoon were discovered. We disposed because children were helping with the truck and didn’t want them to step on needles. I have used U-Haul many times thru the last 30 years and I must say this was the first bad experience, not bad horrible.
Jennifer Norris