Instead of charging for 3 days should be 2 days was so your not paying for extra days
Preston S
G&S Gravel & Trucking
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Manchester, KY 40962
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- 4.0 Average Customer Rating
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Worst experience I've had in a long time .sent to wrong place didn't get the size truck I reserved took it took 3or 4 hours too get the biggest truck they had last one they had it was a terrible experience I think I'd not recommend uhaul I'm still mad that was 2 days ago
PHILIP AVery nice helpful people. No one was there at the time we returned the trailer
Ty TFabulous service
Aaron GSame advice here....train your employees (especially in friendliness and customer service) .My contract clearly stated that this was our drop off point. I had requested this particular place because it was on my route back home (I have several other trips to make). When we arrived the gentleman did not acknowledge that my husband and I were even there and continued to fill his vape. Then he said "U-haul drop off?" We said yes and he said, "Just leave the key on the desk and when someone gets here who knows how to do that, they will check you in." So we put the key on the desk and left. Two hours and 150 miles later , I get an email saying we were charged $179 for dropping off at the wrong location. I had to call to try and get this fixed but the lady couldn't get in touch with these people and had to file a complaint on my behalf so that I could get a refund. Moving is a stressful in and of itself. This entire u-haul experience made our move more stressful than it needed to be. I sincerely hope that I never have to use U-haul again. I realize that your employees have other jobs and this one is secondary to them. However, a little training and customer service could go a long way.
angela h