The online checkin and checkout process on the Uhaul app is actually very confusing. It took way too long to figure out. The process should be clear and unambiguous, presenting bolded steps (Step 1, Step 2, Step 3) that are shown in order of operation. I won't use it again and will explore options closer to home. Finally, I have yet to receive a n email receipt for this rental or the previous one. It is very frustrating to get a "rate your experience" while not getting an email receipt. And i don't have time to chase these kind of things up. Can you arrange to have both recepits emailed to me asap
DAVIDM S
Smart Vacuum Plus
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oakville, ON L6H6K7
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Customer Reviews
- 3.5 Average Customer Rating
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Too much confusion. No clear instructions on the app. Trucks are parked too far from the store. No clear signage
Mohammad MNeed windshield washer fluid
DOMENCO CThe guy/agent dealing with the rental was least interested in explaining the rules of rental on my getting the van. When i returned the van the guy/agent didn't bother checking the vehicle and said that leave the keys and he will do the checkout when he gets free. He checked me out the next day and charged me unnecessarily for extra fuel as well as some cleaning charges ($40 plus). I would request that I am reimbursed the extra $40 plus that I was charged as I had put fuel as explained in the rental paper plus the van was clean so unsure why I was charged for cleaning. Overall extremely poor experience with this location. Uhaul needs to improve agents attitude to help improve the brand.
Aamer MThe online booking and mobile phone checkin/pickup failed. Badly. Calling the customer service line, I had to be transferred at which point my call was dropped. I was called back (nice), attempted to be transferred again and again the call was dropped. Before I could even speak to someone on the phone, my wife walked into the "neighbourhood dealer" (who was, thankfully, still open after 5pm), filled out a contract and was back in the truck. Later in my rental, while unlocking the vehicle, the key snapped off in the lock. I was right outside the "neighbourhood dealer" so I went in to seek help. They had no second key for the vehicle. I had to call roadside assistance, and wait "60-90 minutes" for someone to show up to cut a new key. We only needed the truck for about 1/2 hour, but it consumed several hours of my life. A spare key should ALWAYS be available. Oh, and we had a constant "low tire pressure" warning. We drove a total of 5 miles, and declined roadside assistance to send someone out. We'd still be out there somewhere.
Ray C