Thanks!
Jay M
JR Auto Repair & Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ottawa, IL 61350
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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We arrived in the middle of nowhere, bad cellular service - trying to pick up the rental , it was an absolute disaster. I called the numbers provided for me by the app assistant, but every operator had different instructions. When JR Auto arrived I was told by the attendant that she could not assist me and to not take it personal. When I explained to her that the app was telling me that my reservation was cancelled - she confirmed it wasn't - she pointed to the computer screen but apologized again for inconvenience because she was unable to help me. We were confused, no one else was there but us, we were ignored shortly thereafter. What was more disturbing was the smoke from her cigarettes? She was smoking the whole time and It smelled disgusting in there and when we left the office our clothes smelled like cigarette smoke. I recommend taking a mask and or Tyvek suit or just throw your clothes away, if you have allergies don't go inside. If your location setting on your phone doesn't register correctly your reservation is put in a hold status. The inconvenience of trying to get a signal made us late picking it up even though we were there for 30 minutes prior to pick up. Big pain !
Sylvia RGreat service
James RThe location is outside of town so it is a pain to get back into town if you're not well prepared for that.
Devin HI was over charged and still haven't been refunded
Sarah S