Check in with the Mobil App was terrible. Good thing I was not in a hurry to try and get on the road. It took over 45 minutes to get checked in with the App. It would load and then cut out and have to reload. then the return took another 45 minutes to finish the return. Will never check in again using this app. U-Haul needs to work on better customer service using this Mobile Check in
ROBERT BULSZEWICZ
Red Rock Mini Storage
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Services at this Location:
One-Way and In-Town® Rentals in Pinckney, MI 48169
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Customer Reviews
- 3.5 Average Customer Rating
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The app was not working, making the truck difficult to return
andrew holzschuDid not provide me with code for getting key Wanted 1 hr waiting after I called UHaul
stuart martinIt took 45 min to pickup the truck via my phone. The location has 1-2 bars of cell reception so the website fails to load the next check in page. The check in process skipped telling me where the key box would be, it's 50 years away on a post. Then when I returned the truck and followed the entire instructions it closed out the rental return without giving me the 6 digit code to open the gate and park the truck (and get my vehicle back). The code was never texted or emailed to me, so how am I supposed to know what it is? It ended up being the same 6 digit code from 3 hours earlier but that code wasn't emailed or texted to me so how am I supposed to remember it (at least tell me at the time, I need to write it down or screen shot it). Took 3 times longer to pick up and return the truck than it should have. I won't use the mobile process again.
tim danielDon’t make it so difficult to get in and find your truck and keys. It took me over an hour and many phone calls just to pick up truck. Very stressful!!!
Tom Lombardi