First off, I was at the check in location for almost an hour and a half. The milage was inaccurately input during the last rental, and the online system wouldn't let me change the milage and error message would pop up. Finally got passed it after 2 phone calls to uhaul customer support. While trying to pay for it, they use a 3rd party to run the credit card check, which is outside of the United States, so it triggers a fraud alert with most banks. Found that out after calling uhaul again and then my bank to unfreeze my account because they'd locked it due to the potential fraud. Finally paid for it and went to pick my toolbox and brought it home. Returned the uhaul and had the same issue as I'd had during check in where the milage was off by soo much that if I submit it, I'll be looking at an additional 100 some odd miles. So once again I called uhaul, had them enter some notes in my account and had to file a claim to have it investigated. I'd had the truck (in use) for 1hr and drove a total of 50.8 miles and according to the check out screen was looking at almost 200 miles worth of charges. After a few days the investigation was completed. But what an absolute nightmare. Honestly would've been easier to buy a box truck.
Zachary P
Storage Units LLC
24/7 Rentals
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One-Way and In-Town® Rentals in Shell Rock, IA 50670
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- 3.0 Average Customer Rating
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Easy to use
CALVIN VEasy to use
CALVIN VNo one was there. Not convenient location. Looked abandoned.
SUSAN BNot for location- the company changed my pick up location 3 different times. The location picked was 30 mins out of our way and added an extra hour to our trip. When we got in the truck the gas level was only half full. Company did upgrade to bigger truck and took extra miles off.
Thomas D