The truck ran very rough and had no rpm's whatsoever. The counter person was extremely rude. This is considered a "remote" location. A code from uhaul is necessary to open the lockbox in order to get the truck key. I hadnt been informed of that when reserving. I asked the girl at the convenience counter how I went about renting the truck and she said the store had absolutely nothing to do with the rentals. It was only a pickup, dropoff location. I rented for 2 days was charged for 4. I had 3 gallons less than 1/4 tank of fuel. Was charged 35 dollars for fuel. Who is the charge from? Goshen convenience store .. you know, the ones who have absolutely nothing to do with rentals. Stay on top of your game if you ever have to use this location because they will rip you off.
Deborah E
Goshen Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Goshen, VA 24439
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- 3.5 Average Customer Rating
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Well I was given the choice of checking in inside the store or online and I chose inside the store and when I got there I was informed that they don't do anything with the Uhaul stuff that it's all got to be done online. So it took almost a hour to finally get the keys for the Uhaul and cut my rental time short. Then when I tried to return the Uhaul back online it wouldn't load the page and I was charged for more time then what I used it for. Then I had filled the gas tank up more than what I started out with and I don't know if I got a deduction off the final price of the rental or not. Then I paid $7 for a Dolly and I didn't have a Dolly inside of the Uhaul to use so I paid for it for absolutely nothing. But other than those few things there I would definitely recommend a Uhaul for anyone else's needs.
Travis JSpecific directions where to park the truck and where the drop off box is located.
Amy S