The vehicle was dusty, the need oil change symbol was on. On my return date the worker at the location didn’t know how to assist me with my return, he said he didn’t know the he process that his son or wife which wasn’t at location had to assist me. He wrote down the time I return the. Van and told me his wife or son will take of it. My husband felt this was unacceptable and told him we were uncomfortable just leaving the van without a receipt, the worker give me his son number to call him, I explained we were there to drop off the van and his father couldn’t assist us.The son said he would takecare of it in the morning. This was very unprofessional..
Carolyn Daniel
Quick Check
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Centerville, GA 31028
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Customer Reviews
- 3.5 Average Customer Rating
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Absolutely not if this location is a representation of U-Haul it is not well represented I reserved a vehicle for 4 hours returned earlier than expected but was directed to add more gas which after going 2 miles the gas hand moved which I cannot attribute to the location but upon my return as stated I was directed to get more gas I had a prior engagement so I handled my matter and returned at 1040 2 hours before my scheduled return to put gas in I had 4 missed calls and when I did answer I was addressed disrespectfully by stating I was holding up another customer my question is if I have the vehicle reserved until 1230 and it is not even 11 who could I be holding up. The clerk was rude and the other store personnel was discussing me with a disrespectful customer who referred to me as “attitude “ all over my face. Again if this location is a representation of U-Haul very poor and very unprofessional never got an apology.
Lawanda AmblerVery quick service at check in and check out! Thank you
Kenneth farkasParking was a little rough for a 26 foot truck
Nicole BrantleyI had an online reservation. We arrived on time and the guy at the store was not able to handle the transaction. He had to call 2 other employees to handle it. It took about 45 minutes to check out. The phone employees required 2 additional phone numbers to secure the already secured reservation. At the end, I was charged almost $5/gallon for extra gas. It was a totally, stressful incident and I will never return to this location.
Nancy Smith