The pickup and drop off process is so incredibly tedious. In the app, I was asked to take a photo of my face and my drivers license when I reserved the U-Haul, and then again when I went to pick it up. Once I confirmed I was at the right pickup location, it goes through a rental qualification process? Why is this not done before I actually go to pick it up? That is a waste of time on the day someone is moving. Also, taking pictures of every angle of the truck when returning it is ridiculous. That seems like it’s just so that someone who works at U-Haul doesn’t have to do the actual work of inspecting the truck themselves. The whole process was extremely irritating on a day that is already stressful.
Taylor Y
Pinnacle Self Storage of Leland
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Leland, NC 28451
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Good people, easy to work with
Patrick DVery accommodating and friendly staff
robert pExcellent customer service
Misty KWhen I came in to the drop off location I parked the truck with the others. I walked in the store and the guy at the desk asks for my name. I tell him my name and he states never heard of you rather rudely. He asks me to check my reservation drop off location I show him that I am at the correct spot. He says well I don't know anything about this. Give me the keys you'll get a receipt emailed if I figure it out. Maybe a touch of customer service training could go a long way for this gentleman.
Zachary S