I came got a rental truck used it bring it back . Got an email two days later saying that I needed to pay $26 for gas and mileage. I had no problem with that. My problem is why the amount adjusted when I returned it. Why did I get charged double that price for a late fee. When the money which is the $26 should’ve just been taken out of just like they took the money for the late fee unauthorized. Why would I have to give authorization for the 26 dollars to be taken ? When you charge me a three day late fee, which doubles the $26 and turn it to 50 some dollars and took that out of my account. It seems like they waited to take the money out so that it could be overpriced why wasn’t . When is it I owed that? Why would you wait and take money from me. I don’t recommend anyone use U-Haul. I will be leaving the same comment for the reviews for Google and all other search engines.
sheik j
Grease Monkey
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North Chesterfield, VA 23235
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Customer Reviews
- 4.5 Average Customer Rating
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Amazing customer service! Very friendly and helpful even while it was pouring outside. Thank you!
Sandra QThe online drop-off instructions just say to place the key in the drop box... but they don't say where the dropbox is. It isn't in the building or near the self storage... instead someone decided to put it on the fence that surrounds hides the dumpster. Took us a long while to find it.
Francis L26' truck had undocumented damage. Had to take photos prior to trip and document with traffic office.
Boyd AWe rented a 26' truck and an auto transport trailer. Spoke with the traffic office prior to pick up to arrange that transport not be attached until we returned with truck loaded. When we arrived, the trailer was already attached and had to be detached.
Boyd A