Great service, fast I was in and out, and drop off is simple.
Timmy Douangmala
North Highlands Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North Highlands, CA 95660
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Staff was experienced and knowledgeable
nadeem ahmadThat was the most painful experience I will never recommend it to anyone. There was no one at the location to help us and we were unable to pick up the truck we reserved. We had to go to a different location and pick up a truck that was way bigger than we wanted. The poor employees and the other location helped us out and I feel sorry for them because they have to take the brunt of all the customers that U-Haul has pissed off with this location. That is piss poor and bad customer service for U-Haul.
Amanda WelchService was great, facility was clean, I don’t see where any improvement is necessary
Dan SchenkI arrived to pick up the truck at my scheduled time. There was 1 person taking care of reservations and the line had 4 to 5 people waiting. I was on a tight schedule, so this was annoying. By the time I made it up to the counter another employee was available to assist customers. At the time, I felt assured that the transaction was handled in a professional manor. I was not asked to walk around the vehicle and trusted that the vehicle was clean, with a full gas tank (as it was notated) and ready to drive. My assumption on the full gas tank was a mistake. Being that I was now in a rush, I did not notate that myself. I knew that I would be travelling just over 20 miles Round Trip. I also knew that I was only carrying 1 piece of equipment that was Approximately 500 lbs but not near that weight capacity for the truck. I traveled 25 miles. Prior to returning the vehicle, I stopped to top off the gas tank, assuming that I would be purchasing approximately 3 gallons of gas. I ended up having to buy 10 gallons of gas....TEN GALLONS! If the vehicle used 10 gallons, that would have meant the vehicle has gets 2 miles to the gallon. When I returned the vehicle, the same person checked me in and I questioned him about this. At first, he apologized then asked another employee about the MPG of the small truck in question. The second employee confirmed that that truck did 11 MPG empty and 7 MPG FULL! Not only did the employee treat me as if I didn't know what I was talking about, he did NOTHING for any customer service. An apology would have been appreciated. I was astonished that was completely acceptable to have the other employee be completey honest about the MPG and then be treated as though it was my fault for not checking their gauges. Honestly, I feel as though it was my fault, but even an apology and an offer of a discount would have been accepted. More than likely, I would have refused the offer of a discount...but nothing was offered to even give me the option. Poor customer service and the feeling of being taken advantage of is the reason I will not recommend this location to anyone.
Leslie Myers