I had selected a drop off location much closer to my final destination, because I only had 30 miles before I got charged extra. After getting my reservation confirmations for pick up and drop off, I get a call from somewhere that wasn’t where I reserved to drop off. Changing the drop off location made me go over my 30 mile limit and I was charged extra. Fix that. If I make a reservation and it’s confirmed, don’t change it. Simple as that. Otherwise don’t give me an option of where to drop off the vehicle.
DREW S
Best Storage NW
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sumner, WA 98390
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Customer Reviews
- 4.0 Average Customer Rating
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They are charging me for more miles then I drove, I wouldn't recommend this place to anyone because the up charge is insane. I even returned the truck sooner than I was supposed to and got charged $20 more then I was quoted
Kayla VThis location was better than the Buckley Wa location as you have parking spots to park while using truck, which is appreciated.
MATTHEW WI would always rent with the storage facility itself going forward. I will never use the Uhaul wedsite booking again as they did not keep my reservation. However booking directly with the storage facility assures your reservation will be perfect! Best Storage is a great facility
NATASHA CThe U Haul folks (Jen and Todd) did very well. But: I have an issue with the invoice (contract # 82956568). As you can see on the invoice, I drove the U-Haul 2 miles (start at 129,747 to ending 129,749). Yet I was billed for 2 gallons! This is not a huge amount ($11.40) yet it is the principle. I literally moved just over an expressway (across the street). I drove a 26' truck across country to Washington, fully loaded, pulling a cart/trailer and averaged 8 mpg. Please adjust or give me a call if we need to reconcile. I have used U-Haul dozens during my lifetime, including 5 moves in the last 5 years. Please make this right. Thanks.
JEROME S