My reservation was made 2 weeks in advance for a different location (1247 Martin Luther King Jr. Way, Merced) for pick-up & drop-off which is located within a 10 mins walking distance from my home. On the day of pick-up reservation you relocated me to the pick-up location at 2785 N. Sante Fe Ave, Merced which is 3.8 miles from my home. It takes approximately over an hour to walk to. I was forced to find a last minute ride who would be available to drive me to my pick-up location and drop-off due to the long distance from my point of origin.. If I had taken an Uber or Lyft, for not being able to find an available friend. U-Haul should foot the bill. Penalizing a customer by relocating their original pick-up/drop-off locations for having an early rental request is very poor customer service. The one Good thing: The woman who runs the 2785 N. Sante Fe Ave, Merced office provides excellent customer service. She was very accommodating and helpful.
Karina Turner
Sierra Storage North Merced
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Merced, CA 95348
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Customer Reviews
- 4.0 Average Customer Rating
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Nothing. This location went well above to find what I was looking for.
janet hinesNothing pickup was fast and easy clear communication on self dispatch instructions very satisfied with my uhaul experience
Jeremy BreckemridgeClean truck, amazing service. The woman made the renting process quick and painless.
liz YanezGreat customer service, always very friendly and helpful. I've moved 4 times around this area and I always go to this location it's always an excellent experience!
Juan Ornelas