Not only we had to drive 30 minutes each way to pick up our rental UHaul truck bc they sent us to a different pickup location at the last minute. The truck was filthy dirty inside. I am very disappointed with UHaul, specifically customer service and etc Super expensive with a horrible service
Salette A
Farmers Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Watsonville, CA 95076
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Customer Service was difficult due to Employee going back and forth serving the other business. Either needs service structural improvement or hire another representative
Ruben PThe location was fine but out of the way for us.
Shealyn MTruck was very muddy on the driver side steps, floor board and passenger side. The seats had crumbs and spills.
Luke AWorse experience ever..guy in booth didn't speak English and didn't even know what he was doing as some other guy was doing everything over the phone at all times..tooked over 1hr just to get my auto transporter ready, once i was ready to leave my credit card got charged 10 extra $$, for pads? Told them right away and i was told i would get refunded once the transporter was returned..WELL just to finf free spot to park the transporter is impossible as these is a farmers market and not an actual UHAUL rental place which makes do difficult returning equipment as customers park all over. Once again, told to a diferent guy about my $10 that I got overcharged, he said he would to refunded it automatically..WELL has been 1 week already and no refund!!it's not about the $$it's about the customer service and the professionalism that is not there. These place makes uhaul look really bad, I am a regular uhaul customer but I think I would try united rentals from now..would defenely take a lot from uhaul to convince me or earn my business again..if these review helps someone I'll be happy well at least from these particular location compared to over the hill locations..
Jose G