I don't know about improving for the next customer, but I do know that U-Haul management could stop driving out the small locations by providing cash incentives for people to use the big locations instead. It seems like management is picking and choosing winners instead of letting each location be chosen on merit. Croney system? (We like you, so you get special treatment. We don't like you, so we are going to pay people to go somewhere else.)
NANCY HOISINGTON
Best Treasures LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Paoli, IN 47454
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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We did not get a U-Haul dolly instead the owner loaned us hers. It was not industrial and not what we paid for to be honest. I rented out of Orleans which is where I live and got some reason was changed to Paoli which is another town. Our truck had a tire monitoring repair light on which the owner said just had not been reset. He he biggest issue is why we could not leave the truck in Knoxville where we traveled to. I don’t understand why we had to drive it back empty and pay mileage. I thought your company was nation wide? This doubled our cost!!
Gretchen WilliamsWe dropped off after hours. My app had me login, didn’t want any pictures. Just said to drop off the keys in the drop box, which was very difficult to find in the dark. We swept out the truck and filled it a little over than what we needed to with gas. STILL got charged $21 extra for something. Disappointed as times are hard and that extra $20 would have went towards diapers. It put my account in the negative
Aspen ChildressThe proprietor was professional, prompt, and very helpful to get the extra moving blankets we needed. We are thankful for the help and understanding.
Daniel JohnsonDebbie was VERY helpful and informative. She made things very easy for me and was a great help.
AMANDA MORREALE