My experience was nothing but a hassle because of U-Haul. The automated system sucks and does not help the consumer. What happened to good customer service and having face-to-face representatives available on-site during busy moving days (Saturdays)? I had to do everything myself, and I had to call your customer service 800 number to be placed on hold for a very long time. I had to pay my moving help $170 extra to stay longer due to U-Haul's antiquated ways of doing business. Moving is stressful enough, now U-Haul has made it harder. Every time I have to rent a U-Haul truck, it seems that U-Haul has found backward ways to make the experience poor.
Jodi H
Customer Reviews for 101 Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager was awsome to deal with
Rich TWhat a pleasure to deal with patient kind people. The husband and wife team we so helpful and made a stressful time for us a smoother experience. Thank you to the 101 mini storage couple. We appreciated your help!!
Caleb bNo need for improvement. One of the best experiences renting a vehicle.
Jim MNothing!
Greg BNothing… everything was PERFECT! Even the friend that helped me move my stuff to storage was thrilled that the uhaul service was right on site!!!! Joe was very pleasant, friendly and helpful before, during and after!
Dawn LThe dolly had tree missing, making it difficult to use. The truck itself was slipping gears even with very gentle driving. Needs a tune up.
Kim JNothing! The Gentleman, that runs that U-Haul , is top notch, gentleman, a true, Professional!
angelo oGreat! Highly recommend. The Site Manager top notch!
Rochelle BMy truck pick up location was NOT at the location I reserved to pick up at, I was NOT told of the location change until I arrived and there was NO truck waiting. VERY inconvenient.
Jennifer SJoe went above and beyond in making this move stress free and without complications. Customer service 1st class. Recommend him to anyone making a move.
Rochelle BAmazing, awesome, fantastic, would give 10 stars if we could.
Rochelle BWas very friendly and helpful. Also Toni at the U Haul on 4390 Hwy 101 Florence referred me to the 101 Mini Storage, because she was out of the truck I wanted. So Toni gets a call out also for helping me out also.
john sWatch the videos
Eric KThe gentleman that took our reservation was very professional and knowledgeable. He handled our reservation perfectly. He was very nice. I would recommend this particular UHaul office to anyone I know.
Ken WNice people here. Very accommodating.
Bruce MAfter hour return instructions we’re confusing. I followed one set of instructions and parked, locked, and returned the keys through the key drop. Then I found the other set of instructions that said to go to the website, take pictures of the gas gauge, odometer, and insides of the truck. Hard to do with it locked.
Greg WWill use this location in the future
Kathy RThere was no internet for the self check-in
Jimmie SI was given 10 blankets instead of 12... he opened 2 plastic wrapped bundles of 6 - counted out 6 from the first bag and four from the second bag. I thought it was 12 for $10, but at the time I was thinking maybe it was only 10 for $10. At least I was not charged for missing blankets upon return.
ERIK DExcellent Customer Service...he was knowledgeable, helpful, professional, easy to talk to, and patient. The total experience went smoothly and the pricing for a one-day rental really can't be beat. And I don't want to sound like a cheesy commercial, but it's true. Also, moving is stressful so to have such upbeat customer service helped calm my nerves. Thank you!! Sincerely, Margaret Ann O'Neill
MARGARET O