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Mark P
Customer Reviews for NPE Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Required us to back trailer into its parking lot ourselves which we have no experience doing so was very stressful. They should allow you to simply drop off the trailer and they can wheel it into its spot. That's what the UHaul service provided at the beginning end of this journey, but not here.
John SFriendly, accommodating, and helpful staff.
Cody OEverything went extremely smooth on both ends.
Donald WEasy to drop off!
Linda BThe woman who took care of me was nice the check in was quick and efficient no complaints here.
Norman KI lost all tail lights except for passenger side blinker half way through my trip
Nancy HShe wasn't expecting us because we had no idea where in Kalkaska to take it. She took care of it all with a simple call, excepted the trailer, and we were on our way.
Catina DThe agent was very friendly and helpful
Billi RVery helpfil and clean.
David SNothing, great experience, friendly and professional.
RORY KDropped off after hours, but appeared to be really nice place. Equipment on site was well organized.
Scott VThe Ladies at the front desk, Friday and Saturday, were super nice at the Mancelona, MI location. Thank you!
Jeff WI had to pay for a second day after being an hour behind schedule.
John VWe did not drop off our rental, a wrecker delivered it to the site because the car dolly lost a wheel on the expressway. I called this location the next day and they were very pleasant. They were able to check it in for me and deal with the warranty issues due to our unfortunate breakdown. Thank you
Mary VThe lady I talked with was very helpful and friendly, the equipment was clean and taken care of. The whole encounter was great 👍
Tony AVery helpful staff
LORI GThe people at this location ( Diane & Dana) were amazing. They went above and beyond what you would expect from a business. They hooked up the trailer for me, and even helped me out to my vehicle. Very thoughtful people.
Donald WThen we have a handcart and the truck didn't have any ramps to help me get anything into the truck
Steven BI had placed an additional order of 2x dollies, they weren't there, I forgot to check and when I went to look, they were not there. It would have been helpful to know the location had no dollies available as I was checking out.
David JWas very helpful, told me how to resolve the problem with the furniture pads, even offered help to unhitch the trailer.
Roxann DExceptional customer service!!!!!!!!!
BRIAN SI was told that I would receive a refund for unused days and have not received it yet. It has been 10 days since I've returned it.
linda cVery helpful as we needed to file an accident claim with the trailer
Thomas RTrailer was not as advertised.
fairman bTruck had to be swept out, windshield cleaned, and service engine light code cleared. Code is due to Uhaul design of vehicles and relocating the catalytic converter.
John K6x12 enclosed trailer tongue is too heavy to pickup by one person. I had to use a jack to get it off my hitch. They need a tongue jack instead of dropping to the ground.
Clark PGreat people to talk to.
Larry MClean the truck. It smelled like wet dog and I had to clean the cab before I left. The app was completely useless and hindered me getting this done. On top of all of that I did not need a 26ft truck. Your ordering system is so broken this is the 2nd time in 4 years that I have been forced to take a giant truck and fill it a quarter of the way up and spend 3 times as much for fuel. Not to mention the ride was so rough I think I found every bump in the road and launched me to the ceiling. At this point I am mad enough to say I won't be using uhual for my next move.
Jeffrey Vvery good service at this location the employee that helped me was very professional
SCOTT JNice staff and a large lot for displaying their equipment which makes it easy to maneuver around
Ruth SFirst let me say that the two women who worked in the office were excellent and tried their best to make the experience quick and convenient. However, there were multiple problems with the online reservation system which prolonged the rental process and I was at the office almost 2 hours. The trailer wheel alignment prevented good towing experience and therefore prolonged my 270mile trip.
Crystal RThe truck was old and not well maintained. The passenger door mirror was loose and would shake out of alignment so I couldn’t use it while driving.
Charles WQuick and easy check-in process.
WILLIAM NGas was on 1/8 and they ask me to bring back truck on 1/2. That cost me $72.00. I was told they would refund some on fuel…so far I have not received a final receipt. How about I bring it back the same level I received it and I do not have to trust I get a fair refund.
Alan WOffer rent to own trailers
Zackary JThe Lady at Northern Power and Electric provided amazing service!
Chase JTook too long to do paperwork and took too long for paperwork to drop it off
Michelle PArrived at closing time, didn’t know it was closing time and the employee came walking up to us shaking her head telling us she was leaving to come back another time or to drop off and complete on app. We opted to drop off and close on the app. Michigan people are typically rude but this was an entirely different level of rude. Would never use NPE again.
Lori SYour app for picking up and returning equipment simply doesn't work. Very frustrating and your chat service is very slow to respond and not very helpful. This is not my first experience with this app.
Patrick EMake sure your equipment is in good working order the plug on the trailer was in poor working order one of the prongs on plug were missing had no blinkers
JAMES JWe used this trailer to haul a vehicle with a 2021 F250 pick up, when hooking up lighting system the right indicator show fault, when using the controls for the braking system they did not work, the road was in a snowy slippery condition and when first used the weight of the trailer unexpectedly pushed itself around the pickup. Will not stop using U hall . thank you
DAVID CWorked hard to help me out.
PAUL C