I forgot my dolly :( but the rest of the experience were great!
John A
Customer Reviews for 1st Ave Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Charged me fraudulently for the fuel
Ayush Gthe representative was friendly and helpful. good site, clean and well maintained. Need better signage though...
larisa aThis location was excellent - super easy pickup and drop off, they had everything I needed, and made my experience as easy as possible.
John MThe return process was obnoxious. Way too many pictures required and the "app" (which is just a web view) couldn't even get my location to come through, so I had to use the website anyway. The site isn't terrible, so I'm confused why there has to be an app.
Julius BApril at 2400 1st Avenue S UHaul is always a joy to partner with on a van or truck rental. She makes the experience perfect!
Craig PThe truck we ended up using for 3 days cause of family emergency we had to put the whole move on hold so we could attend to family in this emergency situation. The manager reported the truck stolen to the local police and state police this was a crazy experience and I will not ever rent from them again.
Nicholas HApril was amazingly helpful and a pleasure to work with. She had a calm, personable and professional demeanor that made this transaction feel effortless. Thank you!
Jay MBest Uhual service I have ever had. Agent at the location was exceptional. Thank you
Barrett MWe were forced to change our location bc the manager at the Rainier location was horrendous and refused us service accusing us of being drug addicts bc ny husband looks disheveled and walks with a limp and has long hair. What he failed to inquire was that my husband is ailing from stage 4 colorectal cancer and two hernias. We've never been more humiliated in our entire life! This won't be the end of it. This is a violation of the Americans with Disabilities Act and were planning on filing a civil suit vs him and Uhaul if they don't promise to terminate him immediately! Otherwise, everyone after that at the new pick up and drop off locations were wonderful! Could not ask for better service!!
amy GCustomer service and communication was exceptional!
Mason MNeither the app nor website would allow me to complete the after hours check in. A page showed that said to follow theses steps “make sure vehicle is locked and personal items are out, the vehicle is parked legally, and the keys are returned to the drop box.” All of which I did and I was charged a $20 admin fee for not following the proper check in procedures (which again I attempted multiple times). The staff at this location was friendly and I have called customer service but have not been helped any further with this issue. The customer service agent I spoke to was also friendly, but they could not get their supervisor on the phone and I have yet to hear back from anyone regarding the matter. Charging an admin fee for a procedure that could not be completed due to issues with your app and website is unfair and there should be regulations in place to keep companies from penalizing customers for their technical issues.
Aaron BCheck in was easy - April was competent and quick. The place was neat and keen,
Jayant SThe lady that was at the store was extremely rude and made moving more stressful than it already was. As someone who works in property management and constantly deals with stressed people moving in and out, I would never provide the type of “customer service” she did. Highly disappointed and would rather pay more and drive further to get a U-Haul than rent here again.
Mia YThe Internet/Cell service in that area is poor to say the least, i was unable to sign in and complete my Rental Contract prior to departure, and never did finish signing in to update the pictures and condition of the equipment. After 30minutes trying, I had to just abandon furthur attempts and go do what I rented the Truck to do.
Craig RHelpful staff. The in-person experience is easier and more personable than using the app.
Antony SDesk personal was super helpful! And was able to actual log accommodate a request to change truck for a smaller van, as we were working on contract and he saw a driver pull in to return early one of the vans… :) thanks much! Appreciate the willingness to help!
Wilker SHerbs
Benjamin BCustomer service was excellent! Thank you!!!
Heidi MEverything was perfect and the gentleman helping us was so kind!
Racheal HThe front desk representative was helpful, knowledgeable, and professional. Thank you!
Leo DI didn't know about the text message with the link that they sent you after you go into see the in-perwon rep. She didn't mention it.
Patrick APlease explain the deposit fee before charging people card, I have not received my money back.
alfonso qFriendly and clear communication, would do business here again and recommend to friends and family!
Alyssa PThe lady managing this location was excellent, friendly, expeditious, and vigilant. Had a lovely experience, and she needs a raise
Stanton SGreat customer service from this location
William MThe mover I hired, Abdul, was experienced, polite, and efficient. In a long list of moving problems he was a shining light!
Jessie FGreat person running store, easy location
Mark DAlways fantastic - friendly, helpful and professional. Thanks!
BRIAN OThe person at the desk made everything easy and quick, even though I didn't have a reservation.
Emily TThe agent was very courteous and helpful This was my first time renting a UHaul and I found the information in the truck very helpfulL. such as the weight and height of the vehicle the gauge to encourage effective gas mileage, the rear door was easy to navigate and I especially liked the light in the storage area! I felt safe.
Vicki MApril was fantastic and professional. She made my moving day very stress-free. Please give her a raise 💛
Regina SExcellent customer service
Ryan LTried to scam me out of a fuel charge
Erin SI've been working with the Seattle Vault SS team for many years now and they always come out on top! --also, what I believe is the best prices/options/facility for storage units anywhere near downtown, esp IN downtown! Huge thanks as always to the Seattle Vault Self-Storage team for consistently providing exemplary experiences! Steve, #813
steve sFirst truck’s gas line was cut. The second truck’s engine light went on after about 4 hrs of a 13 hr trip
Tara FIt's unfortunate that the area is Bad for vandalism and the stealing of gas in your trucks . Although the employees handle it in stride and with Always a great attitude.
THOMAS CThe customer service was fine but the truck I was rented had a hole in the gas cap. I tried to refill the gas so that I wouldn’t be charged for gas and when I began the pump, gas started coming out from the bottom of the truck. I told the representative this when I returned the car and she said “oh someone probably made a hole in it” and still charged me for gas and an extra service fee.
Leanne CThe first truck the operator handed me had fuel at empty. He informed me that at here have been incidences of fuel theft where they cut the pipe and draw out fuel. I requested for a different vehicle but he said this is the only one in stock. When I proceeded to refuel, all the gas poured out. I then had go back to the shop where a new vehicle appeared/offered. All this took around 1 hour and I was pretty close to missing my inspection appointment at the Canadian border.
Neeraj KLocation is easy to reach from major freeways and near an easy to access gas station. Truck drove well. Efficient customer service.
Marie ANot much!! He was so helpful, calm, efficient, and thorough. Made the process easy peasy!
Pamm HThe check-in was seamless, and very well handled by the staff who were also very friendly and professional. The truck was great and easy to drive. Overall, it was a very good experience.
Melinda MThe woman who was working that morning was super friendly, accommodated my last minute requests, and was a huge help when figuring out my check in/reservation, even before the store was open. She handled a few tough cookies who were in line before me and after me with grace. She did such a good job with everything I observed. I can’t help but feel she is overqualified for her current role. Thanks again!
Gregory RI have rented from this location multiple times and have never had a problem but this time the person there argued with me as I was returning the vehicle even though I was within the time window. She had moved another reservation up because I said I would be back at 4pm. What I said did not change the time slot or contract I signed. Then she said she wasn’t Uhaul but an authorized representative.
Iris AApril, the manager was very helpful and knowledgeable, professional and kind. There are some people out there in the world who just want to help and do it naturally. She made the whole experience clearer and so much smoother. It was really the extra mile and appreciated.
Jason MLet customers know in advance that they will also be required to refill the gas tank to original level before returning. Make it visible on the total cost estimate as a line item even without a value.
Susan WThe woman you have working here does it all - I watched her deal with several customers and calls as well as receiving a shipment to process me in and out. She was even offering me better tools for my move. Excellent service communication and overall expertise! Will drfinitely come back for my next move in the future
Joy RApril was so accommodating and kind!
Nora WOn site service rep was excellent! Very pleasant to work with and very professional.
frank cFriendly staff and the experience was flawless.
Joshua GGreat location. Best things were New equipment able to park and leave my personal vehical during a short term truck rental Very freindly and efficient staff.
STEVEN GVery helpful and personable. Thank you for making the end of our VERY long day of moving a pleasant experience.
Dave JI had a great experience, period.
Chris PI reached out for information about a $140 charge after I dropped off the truck. They told me the system is down and that they can’t provide any information
Ernest HApril is by far one of the BEST customer service representatives out there. She is so kind and knowledgeable, it felt like we were getting help from a friend. This was our first experience renting from UHAUL and we already recommended this location to a friend moving soon. We cannot thank her enough for her hospitality.
Blake SThe woman who was working the day of my rental was incredibly friendly and easy to work with. She made the experience better and I wish I had gotten her name to emphasize how great she was.
JONATHAN CJasper was a fun addition to all our day.
moriah sCourteous & helpful staff here. Probably the easiest and fastest U-Haul rental I have had. She clearly cared about the condition of the fleet, our truck was super clean.
Megan ACustomer service person was terrific! She was very helpful and sweet. Thank you!
Kerry BThe manager there was super professional and friendly, I’ve used this location before and the staff and location are the best,
Brett SI had an amazingly pleasant experience here! April and Christian get an A+ for their customer service! Thank you SO much!
Dean SDon’t add hidden charges for after hours drop off. Clean your vans.
Darshan SThe manager on duty was very friendly and helpful. His advice on equipment and timing made my moving experience much easier than anticipated.
Tyler B