Outstanding service and customer support 👏
William O'Kelly
Customer Reviews for 360 Express Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service A+
Liam KreutzerTrailer arrived caked in mud. Franchise worker attempted to clean it, but previous renter returned in that condition. I was not charged for condition because he anotated on record before I left.
Dale GriffithPromt and excellent customer service! The convenience of having a van ready was top tier customer service!
Jarios CourtneyFast checkout. Just what i needed!
Scott GapinskeSeamless process. Great support from employees 👏
William O'KellyEverything went quite well. Easy check-in and drop off. Staff was very friendly and made it easy for us.
Joseph EnglandNone
JAMESLEE PRYORThis was a great place for me. It was handled very professionally. Thank you.
HERUYTEKLU DESTANo suggestions, great experience and service at this location!
Kathy KreutzerNice, clean van, excellent pick up and drop off, highly recommend!
Kathy KreutzerThe young man behind the counter made the whole experience with the rental very easy. He was very knowledgeable about his job and cared about his customers. Sincerely Salvatore Stanzione Jr . Phone 352-598-3724. And thanks again !!!!
Salvatore StanzioneService was great and it was quick. Man that helped me was highly courteous and very respectful. Answered a couple of questions I had and was very thorough with the rental equipment process. I highly recommend this location.
Elizabeth KellyThe employees are helpful and professional, the truck we rented was in good condition and clean.
Patricia BalekSeamless process and outstanding service provided by employees 👏
William O'KellyEverything was great
Cleon RobertsCell service was weak so it was difficult to fill out the return survey. It was difficult to determine where to park the truck. The back of the gas station where we parked the truck smelled like rotting sewage.
Francesca RizzoEverything was great. The cashier was professional and very helpful
James RobertsonExtremely smooth process
Jeffrey SniderIt was fast and easy to get a rental. But they couldn't provide me with a receipt.
Kisma CrowderThank you. The young man at 360Mart was very friendly and helpful and made our walk-in around town trailer rental easy as can be.
TERRY MULLANENot very friendly.
Mark BennettThis location does a nice job. They are always prepared and ready to help with my rental. They make good use of the online system. It is a pleasure to do business with them.
James RansonVery efficient and attentive to our needs. Provided advice for project.
Victoria BeattyGreat Location. Friendly, helpful staff.
David MannGood customer service.
Terrell McCrayFriendly and helpful.
John FosterI realize that my tractor would not fit the trailer that U-Haul requested online when I arrived to pick up the trailer. I rented for one way from Roanoke to Chesterfield Virginia. I live in Chesterfield Virginia ,drove three hours to pick up trailer. Spoke with a U-Haul representative to change the trailer from a car hauler to a flatbed trailer. Stated that they didn’t make a trailer to rent of that request and stated that she could not help me. She said sorry and then got off the phone. Which I know u-Haul does have flatbed trailers because I’ve seen them. Representative really did not want to take time to resolve this matter and brushed me off and left me hanging with a trailer I could not use. So I was stuck with the trailer and $140 rental fee. This was quite upsetting that I did not have the service needed. I spoke with a representative at Hershberger Road location in Roanoke, Virginia. That’s where I originally rented the trailer from ,they called me a day before and said I would have to pick up trailer at Orange Avenue location. so I traveled three hours to pick up a trailer to haul a tractor back that I could not do because of the trailer would not compensate my tractor. And the representative at the Hershberger Road in Roanoke Virginia location would not help me at all so I never was able to get my tractor. So I wasted six hours of travel time plus had to pay for a trailer I could not use, is there any compensation for this. You’re welcome to call me to resolve this issue. My phone number is 540-520-9227. Thanks.
Jon GruverMy experience was efficient and straightforward. No problems noted. My second time renting here. Worked well both times
Ray NelsonThey did not check the gas amount at all when I picked up and dropped . And then try to charge extra money. Only drove 3 miles. First estimated 5 miles charged. and then I put gas 3 gallons. And then they charged extra another 3 gallons which is 13 dollars. Only drove 3 miles for 15" truck. 5 mile charged first + 3 gallons I put + extra $13 = ?
Sangyul Leevery convenient location close to my home . I was in and out in 10 minutes courteous staff
James ShadboltStunk like cigarettes. But other than that im pleased easy rent and quick service.
Timothy CopusPM the van....oil change light on for the whole trip!
Sharon HarrisWhen I called and spoke with a representative I was told I could pick up at 7:30 am. I arrived at 7:30 am and was told they don’t open until 8. I was also told someone would be calling me to confirm my reservation and never received a call from anyone.
Alan KundmanUhaul.com return process was frustrating because it logged me out in the middle of the process
CODYWAYNE MORRISThe staff at the store was excellent, which is good because the website froze up on me and did not allow me to finish the return. I would have been unable to return the truck if it were not for the staff at the store.
Jonathan GrollimundOverall, I was very pleased withe the 2 minute check-in, and the one minute return, both parties were courteous and direct, with the instructions for the rental.
Michael ConnollyNothing
Damion RichardsonThey gave me a price at the beginning but never told me what the whole price would be an got double the price from me
Raymond BellThe original trailer I requested had an electrical issue that was keeping the brake lights from working. The rep from 360 Express Mart quickly came out with a tester to test both my plug and the trailer. He determined it was the trailer and tried a different harness, but it still didn't work. He immediately asked if I wanted the larger trailer at no additional cost. It was way overkill for what we needed, but I was very happy to get an upgrade for no additional cost and no hassle. Everything worked great. Drop off was super easy as long as you know how to back up a trailer. Will rent from again. Thanks!
Cory Whitlowthe person was very rude and not helpful. we informed them that we returned the trailer even though we were doing a self checkin (as a curtisy). Told us that we had to mov it the are no signs were to drop the trailer. the only instrutions on the website checkin is to not block entrances or exits. I never recieved my receipt like i was told i would, this location is the worst and online reviews confirm this. Very bad service i will never go there for anything again.
BRANDON TYSONThe trailer was ready when I arrived at the store. The check-in process was easy and fast. The gentleman working the counter came out and help with the trailer. He was nice and polite. The drop off process went smooth and also was easy. I went inside, the gentleman was polite and nice. He checked me in, came out with the jack stand to help with discounting the trailer. The entire process only took a few minutes each time, A+ experience.
Tyree FarrarGreat customer service. Website was very easy to use
Marcus NowellAgain, don’t change reservations exactly 43 minutes before pickup to put it somewhere that is 20 minutes away, make the customer travel out of town, and then try to charge an out of town fee
Sarah EstesFill window washer fluid please.
Margaret WhiteVery quick and efficient!
Tracy MagnanDon't know why your fucking website made me drive 30 minutes in the opposite direction to turn the truck when there is a uhaul dealer .75 miles away from me.
ANTHONYHERMAN SHORTTMother and Son team were Awesome! A very convenient location with Added Bonuses on site, convenience store, Kitchen where mom whips up some Badass Burgers/Cheesesteaks/Chicken sandwiches etc, barber shop, gaming facilities and respectful greetings from every employee, very polite and accommodating...Best place I've came across in many years....Was a pleasure to have stumbled across this location....saved on my timeliness and future jobs it's info
michael underhillNothing, they over charge and didn’t refund me my money when I didn’t even use all my miles. I put the gas back and everything but still charged me more then they was suppose to. I was also told that they would refund me 77 and change and never received it. I would never get another U-Haul from them they also gave me a hard time getting the U-Haul.
Vanessa NewmanGuys were extremely helpful and courteous. No issues.
Alena RennerEverything went very smoothly.
Erik BlazynskiTruck was clean and drove perfect.
Ben PrusiaHad a problem with the website and thought I’d lost an earlier reservation (no conf email rec’d) so made another. The day of the rental the store called me as they had two reservations in their system under my name. Feeling it was odd, they called me to verify and cancelled one at no charge. Not all UHaul locations do that. Vehicle was fine but, even more important, their customer service was great!
WILLIAME BLANDFORD RDQuick Efficient Professional service
Larson Wolfe