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Brittney S
Customer Reviews for 3D Auto Leon's Buy & Sell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome customer service!
Bernard BVery friendly and empathetic to my situation. It was easy no hassle and the truck was super clean bith in the can and the box.
LaToiya HWe had to wait for someone to come to work…truck was not in good condition wiper went out within a few miles the driver door was sprung didn’t close right …
linda mNothing, great place to work with!
JACQUELINE GThe owner of the store never left his office or got out of his chair to communicate with me and I couldn’t hear him. He had some staff go out and hook the trailer up for me and they stated, “maybe that will work.”
JOSIE BI don't know of any way to improve.
MARK LMaintain your word on the verbal agreement before making it written, and your customers shall cherish the service obtained…
Sam CUhaul is getting too expensive adjustments to rates are needed
JALEN Bpick up and drop off went very smooth, I was in and out in no time, trailer worked perfect.
CLIFFORD PFantastic customer service!!
SHELLEY KLower prices will go very nice, especially when so many people with low incomes such as single moms have to make frequent moves.
Hector MMy first Uhaul rental reservation through Leon’s Buy & Sell was a good experience!
Jami BNothing all was good
Leiloni WI was supposed to pick up my truck 37 mi. from home but the on-line reservation was lost and no truck was available. The closest truck we could locate was100 mi. away but when we arrived, on-line reservations had come in and had priority. We then drove another 150 miles for a truck. A 500 mi. round trip (574 with the first trip) did not make for a happy customer! All personnel were pleasant and helpful.
ROSEMARY FOk
JOSEPH EVery friendly....
Ricky HI was charged $175.00 on my card my total bill was 58.00. Also I had changed pick up locations and cancelled a pick up from the previous location. That location also charged my card 125.00. Please help!! Especially during a pandemic. My work place is closed due to vovid-19 I really can't afford all the charges.Especially since I canceled the pick up and never picked up the truck
Robin FGreat staff!
CARRA DSuper customer service at return of truck
Jill MOk, just a drop off really,
Dale Pshowed up, told to back it up next to the 4x8 and unhook. with no help. i managed at 52 with a bad back.
Cliff PGreat customer service.
erica fExcellent customer service!!!!!!!
erica fPersonnel very helpful and friendly.
Hector MThe service and treatment were excellent at this location
Michael OVery friendly. Appreciated the questions of what we might need as we haven’t moved like this before.
DANIEL PGet rid of Leo's pawn as a uhaul representative. He over charged me and didn't write down the correct gas mileage.
Paul HVery easy to work with and accommodating. The reservation and pick up and drop off process were easy and efficient. The two gentlemen we worked with were knowledgeable and friendly. A pleasure to work with. Thank you so much, you made my mother's move go so much smoother!
Glenda KEasy to work with. The whole process went very smoothly.
Don JNothing. Shad was a great Uhaul agent.
Mike BEasy, quick, honest. Exactly what to expect.
Josh CI will not recommend U-haul to anyone.I am also posting it on social media and asking my friends to do the same. I think it is ridiculous that I paid over $1900 to rent a truck to get to Havre MT and the same truck from Havre to O'Fallon is only $677. The reply I get from U-Haul is it takes a truck from a busy hub to a not busy hub. This is not the problem of the person renting the truck. It is called a one way rental for a reason. The price should not be triple because it is going to a small town.
Robert CThe man working was very friendly. We drove to Havre which is about 45 miles out of our way do to the fact the Manager was so snotty and curt in Great Falls last time we were there. It was definitely worth it. We will be using this location from now on.
yvette bNone, everything was great.
David HCheck in was slow, but that was a computer thing. I would do this again in a heartbeat!
Constance Fthis location had difficulty processing my rental contract and had to call for assistance twice. I did the pre check in which was suppose to expedite the process but as it turned out it took twice as long as another u haul rental I did just a couple weeks prior at a different loccation
William TI throughly cleaned & returned the trailer rental on 11/16/17 at 3:36pm. I don't know the mans name that was working at that time, but I can describe him as being "grossly obese". He was rude, refused to go outside to unhook & inspect the trailer, he told me "Just go park it in the back". When I went back inside to ask him for a receipt , he said "You're good to go." & walked away from me. Previously, when I called to extended the rental time, the woman I spoke with quoted a total cost of $28 for the extra day. On 11/21/17, I received an email notifying me that I was charged $113, which included a cleaning fee (even though I cleaned the rental before returning it), a late fee (a late fee for what exactly?) & more rental fees than the $28 I was quoted because apparently the lazy, rude man that I spoke with when I returned the trailer on 11/16/17, did not enter the information for my return of the trailer until 11/17/17. I will never use the Havre location again & I will never recommend that location to anyone inquiring about my experience at that location. As far as I'm concerned, what the man I dealt with at the Havre location is a thief & guilty of robbery for charging me a cleaning fee, another day of rental fees even though the trailer was returned on the 16th, NOT the 17th & a late fee ( I still don't understand what the late fee was for, I returned the rental the same day I said I would). I highly recommend that the Havre location be investigated for fraud & robbery.
James W