Customer did not leave a comment.
Joseph Stcharles
Customer Reviews for 48th Street Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Employee did not enter the correct information for drop off, and that complicated things for me. The drop off location entered was 7 hours from the actual drop off point I needed. The person on the 800 number saved my bacon when I went to drop off. I would use this particular pickup location in Billings again. I wanted to use the Grand Avenue location and I could not get that arranged.
RON RIDLEYElmer was Great!
Michael GrayEverything was great. Pick up and drop off locations were perfect. Tires had decent tread and axle rolled smooth.
Michael GrossheimVery clean and well kept.!
Steven CortesElmer was amazing and helped me out so much. I will be forever thankful. Thank you again. Def will recommend to anyone needing a uhaul or storage.
Brittany WilsonAwesome place to rent from, great customer service
colleen dahlEverything went smooth
Sylvester CliftonVery kind folks
JAMES BOYDBest experience so far.
PETER RODRIGUEZVery friendly and professional.
PETER RODRIGUEZBest truck I've ever driven and friendly staff!
Michael GrayDrop off was Sunday Nobody there
BILL SCHLEPPThis location is great for us as we live just minutes away. Owner is very helpful.
roy closeGreat service
colleen dahlAlways a great place to rent from
colleen dahlVery old and in poor condition equipment.
Troy SchribnerThe gentlemen were very curteous and helpful.
SUSAN SCHWINDTI said no to vehicle maintenance due to a tire blowout while we were in route. We were told by a law enforcement passerby that stopped that it appeared the tire wasn’t in very good shape to start with. We also returned the trailer cleaner than it was to start with. I didn’t realize the leftover residue until I later checked when we were broke down waiting for a tire repair man. The older man managing this site was pleasant enough, but it was the actions and follow through of the regional manager, Kyle, that will make me a return customer. With down time due to the tire, our schedule was thrown off. He allowed us extra time to return the trailer and compensated us for our unfortunate experience. He was very understanding, thoughtful of us, and extremely professional. I can see why he’s a regional manager. Kudos to Kyle!!!
Cal FlaniganAC did not work
Colin FunkAwesome service
colleen dahlFantastic trailer and service!
Ira PreshingerAwesome customer service
colleen dahlGreat service
colleen dahlAs usual, excellent service at this location. Will always recommend.
Rory HammersmarkWe returned when the shop was closed. We tried for over a half hour to make the online return work in Safari on two different smartphones and no matter what we did it would not connect to the location (yes we changed settings to allow). Then I tried it in Chrome which finally worked. This was very frustrating, it shouldn't take an hour to log in a returned vehicle. What if we didn't have a smartphone??
Gary RobsonHad trouble with a dead battery in the first truck. They were quick in getting me into another truck that was even newer without any hassle. Great experience overall. Other than maybe checking the truck before the customer shows up to make sure it will start, it was great.
Benjamin HinkleGreat Place to Rent a Trailer
Robert AndersonAwesome
colleen dahlExcellent and easy location to get to on the west side. Hitched and unhitched trailer for me. Great service!
Rory HammersmarkReally nice gentleman, Elmer, that I worked with. The location is by far the best. It is easily accessible from Laurel and other towns West. You don't even have to go into Billings.
Becky WagnerWe reserved to pick up in Cody got a call 2 days before to say we had to drive 2 hours one way to Billings to pick up. Got there and the person was not available and we waited 15/20 minutes. Then took time for paperwork. The truck was so dirty you could not tell it said uhaul. We were supposed to hear back from a supervisor about a discount and have heard nothing.
Gene R BlomendaleThere was food in a baggie in the cab, the air conditioning didn’t work and the windshield was extremely dirty on the inside.
Paul YonchekEverything was in good condition & worked well.
roy clausenI was charged $136 for a 400 mile overage that did not happen. Advice- take a picture of your beginning mileage and your ending mileage to protect yourself. After a long phone call to the destination manager, I was refunded $50.
Michele FlorenceRented here the day I needed a trailer to haul a mower. The gentleman at the facility was very helpful. The equipment I rented worked well. Overall a great experience. I will rent from them again.
Jeff HornThe gentleman that took care of us was really nice and went above and beyond :)
Christine SpeharThe storage facility is a secured with an electric gate, passcode entry, an onsite manager with prices competitive with other local storage facilities. Uhaul also offers insurance for your property.
jesse madden | ReservationNothing, personnel were very professional.
Fred StahlMy uhaul truck was a nightmare. The website didn't pick up my location 2 days in a row. I tried chat and the rep was not helpful. I got hung up on by 2 different people when trying to get road side assistance. Im not hapoy with my uhaul experience at all.
Bobbie BlodgettExcellent service coupled with excellent location = EXCELLENT EXPERIENCE.
STEVE MARSICHNo personnel in the office when we came by, but was easily contacted by phone. We dropped the trainer and received an emailed receipt within a couple hours.
Harold williamsWilbur was a joy to work with,always accommodating and always friendly. A bowl of chocolate mini bars was the crowning touch.
DALE SCHMIDT | Overall ExperienceElmer does a great Job.
BRIAN NEARPASS | Overall ExperienceThe previous driver had smoked in the truck. It smelled strongly of cigarette smoke, and I had to clean out the ash tray of cigarette butts.
Shigeki UmemotoThis storage is in the middle of construction. the units are clean.
Privacy Request | First Impressions