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Larry B
Customer Reviews for 81 Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was pretty upset that I had to pay for 2 days, when I didn’t even need it for 2 days!
Jessica LAlmost $200 for 3hrs of use and charged $59 for gas for going to wichita and back just to pick up a few long pieces of material from lowes. What a joke for 3hrs of use!! I will not be using you again or referring anyone at all for your services.
Geoff EWe had a plan for what our needs were before we arrived at the pick up location. The young lady, whom I will just call A, in the office was very professional and great to accommodate our need of a trailer to haul another vehicle. I truly do not see where there needs to be any improvement at this U-haul pick up location. Thank you A for your help with what we needed!
Gloria SThe car hauler had a very bad vibration in the tires and road walked. The axles appeared to be out of alignment. The people at the location are first rate, and had no idea unless they had been told by the renter before me.
John MExcellent service. Truck was clean and problem free through out the rental period. The young lady in the office was a great help and a pleasure to deal with. I highly recommend this office for your moving needs.
Windlle WNothing ! Just keep on keeping on ! Arielle went above and beyond to be professional and accommodating. .
CLAY RAs soon as I walk in the door, I was greeted and properly treated in a timely manner!! THANK YOU!!! :)
Richard HGreat location. Saved me from renting the wrong equipment. I really appreciated that.
Trinity SYou guys are amazing
Nicole SEverything was great, no issues for what I needed
mike mVery helpful and friendly staff.
Katie HAgain I'm tired of being charged for things that I shouldn't have had to pay for when I changed my reservation to the drop off location in Wellington the lady in mulvane also changed the date and I had been promised that extra day to turn it in on the 7th and then was told it was supposed to be on the 6th I had it in my email and then they changed it I knew I should have taken a screenshot of it I want my money back for being charged for that extra day I swear I will blast you all to everybody and every social media site I possibly can and how awful the service has been
nichole cחוסר שעות עבודה
aharon sGreat service
William RQuick, professional, well versed.
Frank ONothing I can think of. Everything was super easy.
PAUL MFriendly. Fast.
Sandra MAwesome folks
james bLove U-haul good deals and nice equipment. Wish rates were a little less but we are just happy they can help.
Michael FThere is not a "guaranteed" site anywhere in Sumner County Ks. The closest Guaranteed Site is in Derby Kansas. Which is 42 miles from where I was moving. Which means paying for mileage, fuel and time to go pick up and return a truck. My daughter and I have now used Uhaul 5 times in the last two years. We did get lucky and there was a truck in Wellington Ks. I just believe that there should be at least one site in Sumner County. Uhaul is my first choice for moving trucks because the trucks are well maintained, the ramp design is great and you can get all moving supplies through Uhaul.
SHARON HBrian is very accommodating. He is very helpful and friendly. I have no complaints.
Michael GSuper friendly...wonderful service
Brenda LThanks for quick friendly service. Wellington KS proud!
Bob BFantastic to work with in every aspect. They were very helpful, knowledgeable, professional, and truly friendly.
Burton RDon't try to use the automated pick up. Did not work. Spoke with multiple people on the phone prior to pick up, still did not work when I arrived at the location. The in person experience was good. When I asked about being credited for the day I couldn't get the truck I was told no. Rude customer service over the phone. I stated I would contact corporate to discuss, man on the phone said "I am corporate." Fix your stupid App. Would not associate my order, couldn't pick up my truck on the day I ordered it for. They had the dates wrong for return, had to deal with the person at the location to get it set right, and they still had it wrong when I went to return the truck. Called me on my way to return and said it was scheduled for the next day. Cost was much more than what the initial online quote said, by almost 200 bucks. Most likely will not use Uhaul again.
Catherine RIt wasn't readily apparent where the office was.
Travis BThis location was great. Uhaul changed my reservation twice, and I was not happy about driving all the way to Wellington but the service was great and everything was explained in detail. Signing paperwork was easy and overall experience was great.
shavonn jThe pick up using a Smart Phone was very difficult and frustrating. I have an Android phone and it wouldn't recognize the location. My daughter came and tried on her i-phone, it also said that we were at the wrong location. She downloaded the app, and it was on a page saying please wait, she text in the conversation box and a representative called and told her that in order for it to work you have to refresh the page. Then it worked and we were able to finish the pick up. It took 45 min to get through this process. My family has rented a Uhaul truck 4 times in the past year and every time we have tried to use the i-phone pick up there have been issues. Something NEEDS to be done to improve this process.
Clifford COperator was extremely helpful and excellent to deal with.
Pat lI think y'all know what your doing and you do a pretty good job at it. No complaints great service
Nicholas MPromt and friendly services, easy check out and check in
HERB LAll good
Michael AEasy drop off. Thank you.
Jose MEverything was super easy.
STEVE SNa
DEREK HProvide the correct reserved equipment. Changed from one location to another still received the wrong equipment
MIchael WWill reuse this location to rent from again
Walter DOwner of this location was fantastic! Thank you
Darren JReally great place and really good man runs it
Luther CVery nice to work with.
Cleo KExcellent service, as always.
James Z