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Krista K
Customer Reviews for Yardville Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
U need to keep the rental rates the same and not penalize people for changing the date and jacking the price up so high thanks to that I have no money now because uhaul is stubborn on rental rates other then that everything was ok
Adam HThe app is supposed to be easy and simple but it still took me twenty minutes to sort through it because after making the reservation, I couldn’t find the reservation and wound up duplicating it.
Andrew SThe service rep was extremely helpful, he went the extra mile to make the transaction go as smooth as possible, i appreciated his time and effort.
Ivan DNothing. Great staff, rep who took care of me explained everything and was very helpful.
Fred RGreat experience. Will use in the future.
Jason TProperty Manager was very patient, friendly, helpful, and professional.
TANGELA JGreat person
Israel PVery helpful staff
Randolph HLot was very small, but employees were incredible.
Jon Deverything was great!
Pierre LThe customer service experience was excellent. Transaction was smooth and easy.
Nancy WI have no suggestions. This location is perfect. Easy to reserve, easy to pick up and easy to drop off.
Ann MOwner was courteous
Oliver OWe were going to drop this off after our day of use, and it ended up being after hours with the location closed. We pulled in and were getting ready to find the dropbox for keys when someone pulled up. It ended up being Mohamed who runs the location. They had been closed, but he was on his way home from already being at the shop getting a rental ready for a customer the next day, when he saw us on the road heading in the direction of his shop. He wondered if we were going to his place, and turned around to meet us there! He didn’t need to do that, because there was a dropbox, but he took the time to make sure we were comfortable with the drop off, didn’t need anything, and had a good experience. He was personable, kind, and certainly went out of his way for his customers. Would definitely recommend!
Brian PThe mobile pick-up process takes too long. It recommends getting there 10 min early but 30 is more like it. I'm glad they extended the time because if not we would have went over. The verification process should be done way before pickup to avoid this long wait. The reservation time was quick and easy. The van had a busted tail light and should have been fixed before we picked it up. Luckily we did not get pulled over.
Adrianne RThe App is horrible. Took me over an hour to get in 3 phone calls and a lot of back and forth before i could get going.. I also filled tank with gas at the location upon my return but was still charged $10 for not enough gas. The needle was on the F and the pump clicked per the attendant but still was charged.. disputed with uhaul agent but no recourse
BRIAN BI will tell anyone to take picture of gas amount so when you bring it back you won’t be overcharged for gas that’s the only problem we had it was a little over half but Mohammed filled it to the third quarter fully but it wasn’t on the 3rd quarter when we left I reiterate it was a little over a half but it’s OK. Was disappointed about that but everything went well. The truck was very clean. The truck drove very well.!!
anita cFix the transmission on the trucks and clean the interior.
Jasmine PNo suggestions. The owner of the shop was super helpful and all was as promised. Thank you! One thing. We did go through EZ pass inadvertently and I don't know what to do now.
Colleen WNot really clear where to park the truck (after-hours return). But its location was convenient.
David MThe gentleman was very polite and nice. Very helpful and patient...I will definitely be renting from this place again and recommending.....beautiful experience
JOSHUA SExcellent, friendly service. Recommended!
Kenneth BEasy process!
APRIL VGood service
Eddy TI just need the final price? Think I was overcharged.
Katherine GEasy to get the equipment. Tooknot from the east coast to the west coast no problem.
Eric CRental process was great rental location knew what they were doing and handled the transaction great went through everything with me till I understood everything finished up and was on my way very fast
John VVery good
Javier CGreat customer service
Vicky M