Customer did not leave a comment.
Todd C.
Customer Reviews for A American Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The u haul sometimes needs enough parking lot for your customers who came for u haul service, that will create a convenience for them to be able to do business with this company(u haul) as this will attract more customers and efficiency.
olujide O.I showed up with the truck 20 minutes before the posted closing time on Saturday, and the door was locked. I did the 24-hour online drop-off at the location. Someone at the office called me on Sunday afternoon because the truck was not delivered in their system (left in front of the building in one of two parking spots out front). I did not leave a message; when I called back, they said they saw the truck not checked back in and then found the key afterward (this was a total of 10 minutes after the call and supposedly 2.5 hours after their opening time on Sunday, call at 11:35 am, supposed to open at 9 am).
Nicole B.I was given a vehicle with a faulty rear view mirror that would rotate when I hit bumps and no cruise control for a 3 state move.
johnathan W.The guy was good thoroughly explained everything.
Alice J.NA
Zabeehullah I.The lady at this location was cool af. She was understanding and very helpful!
DONISHA H.One of the best services i ever got
OMOTAYO A.Very friendly staff!
cotton M.Continue as you are
Abraham T.They over charged me
Jaquella L.I have always received excellent customer service at American Self-Storage, it's my favorite location and I highly recommend this location. Neil A
Neil A.Very attentive. Very helpful. No shady business. Helped me with fixing a fuse for the tail light.
Daniel R.Love the electronic return method for after hours returns, easy as it can be!!
maria H.Super friendly and nice!!
Mason R.Get parking better so you can leave your car overnight👍🏽👍🏽👍🏽👍🏽
Lolesha W.Entry and exit difficulty due to busy street and narrow entryway
Morgan B.I rent U-haul trucks regularly for my business needs. I have tried different locations but this location is the best! Kind, courteous and customer friendly people. Would refer this location to everyone!!!
Ayeshatahaseen Q.People friendly. One of the easiest rentals I've seen in a long time
Enisha D.I rent U-Haul from different locations on a regular basis for my business needs and I would say the customer service here is excellent. Very courteous and professional staff. Now I make it a point to rent from this location. They deserve more than 5 stars !
Ayeshatahaseen Q.The young man that helped me with my truck rental couldn't have been more helpful. I would recommend this location to anyone!
kathie G.Perfect customer service!!!
Micheal D.Needs transmission work 😫
Randy J.Overall great experience
Paris B.Great customer service
David H.Owner was great guy!
Robert B.The lady was rude, the truck was damaged, and I'm pretty sure the mileage was different than what was on the paper. However the app froze up when I was trying to dispute it. If you are by yourself, don't go here. The lady also lied about the parking too.
Joe H.The people working there are great. The parking lot is small, and it was a little tricky to manage the customer cars and the ingress and egress of the self-storage customers.
Shaun D.Lower prices on the truck rental give out coupons.to keep us coming back Thank you.
Linda H.The woman who assisted me the day of the rental was polite and very efficient.
David L.Excellent customer service
Nelda H.Nothing! Everything went well and (Denny?) was very personable and professional!
steven W.Everything was perfect
DARREYL M.The gentleman that assisted me with my reservation was very friendly and sweet.
Christina B.The location is staffed by great people. My second experience is even better than the first, which I thought was phenomenal. Despite being on lunch break, the man went above and beyond to provide me the nicest and friendliest experience anyone can get for my rental. Highly recommended.
Bola O.Equipment was old and a bit beaten up but all worked.
mike B.Warning about no overnight parking should have been shown before I rented
robert O.Quick service and affordable
Zakiya B.I did online check in, and when I got to the location, I still had to check in. But the overall experience was excellent!!!
Gary R.These folks go over the top to take care of you and make sure you have what you need for the job. I shall return.
GARY H.Great experience, super friendly.
Chris S.Friendly service
Michael M.Great costumer service
Orlando G.Not enough parking up front if they are busy
bobby W.Nothing needs to be improved it was an excellent experience
Paul H.Great service and support from all at this location
PAUL O.Quick check in, courteous! Location is hard to get into but otherwise good experience!
Lisa J.You''ve pretty much done everything to put a smile on your customers 😊
Adekemi J.The lady working was very hard-working and friendly and got us in and out quickly. The reason for the "average" rating is it's just not a big enough place to have U-Haul rentals. There were several people there ahead of us, and we had to stand outside because the lobby was so small. There weren't enough (nor big enough) parking spots so we had to park in a handicapped spot. And to get to the trailer was like going down ant tunnels. Just WAY too small of a facility. But again, the worker was SUPER nice!
Amanda G.