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Mary S
Customer Reviews for A Good Work Wireless
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They had helped and gave instructions all is fine.
Michael SIncredible service
Dave GNice People
Adrianne SLittle bit better communication on how to drop off you are woman called me and told me we put it in the wrong spot and that we could be charged and it kind of rub me the wrong way
Peter CThe girl was nice and came in on her day off to make pick up easier, however, the hand truck they had in the truck was incorrect and when she gave me an appliance hand truck the strap was broken. The worst part is that I didn’t see the broken strap until I got it home. It may have been turned in that way and they never noticed it and is inconsequential to them, but to me it was a big deal as they were closed and I was left with a useless hand truck and broken appliance dolly that were not only unusable, but took up space in the truck for nothing.
Brain HI returned this on a Thursday and they were closed, I had difficulty finding a spot to drop it off. Then I couldn't log in to my account for some reason. I took pictures of the trailer so I can verify its drop off condition. I called their phone number and left them a voice mail to call me to make sure that we were all good with the end paperwork part and never heard back from them. So I'm taking for granite that everything is good to go
John LThe lady who serviced us on our experience with uhaul was an absolute blessing. Great service and overall very pleased with our transaction with uhaul. Thank you so much!
Darrick RThe tounge of the trailer was in a fire ant bed. I received several bites while trying to hook up the trailer. No assistance at all was offered from the location.
Chris SUhaul services would not let me change to drop location that was right next to were we moved so i had drive all the way back to return it.
amy hThe equipment that I rented was not provided which made my moving experience difficult.
Valerie BEs todo perfecto
ABELINO R😃
WILLIE WHad to lift it up with my bad back, only complaint I have. Other than that great trailer
GENE SNo help with trailer. Was too heavy to get to hitch, a shopping cart was holding it off ground... Service was not there, however they were very pleasant.
Jason LWasn’t open on Sunday when drop off
STEVEN SI had a 15 ft truck and a pull behind for a car did not get the plug to make the lights work for the pool behind they did not help me hook up the pool behind did not properly inspect the pull behind or they would have noticed that there was no plug had to drive an hour and a half from my location because none were available then had to drive 45 minutes to another location after loading and realized that there was no plug to make the lights work with no gas compensation
April LOur truck was not ready the truck given was not even checked in. Sales lady tried to resolve the issue but ut was new to her. She call some top man he said we could take the other truck instead but it was completely on E empty no credit was given. We left with truck n car dolly. Paid over 990 and were to drop off in Sharon Pa. Couldn't do drop off be a use no code givin. Called left msg sent emails. On my online acct it was stating I was picking up a truck n car dolly in Sharon Pa on Dec 28th. So couldn't pro ess drop off. Now I'm being charged another 40+ for don't know what. They won't answer or try to figure it out. Mr Micheal sent me that email and I told him that wasn't my charge they owed me for 1/4 tank of gas then he emails me again says they don't refund gas. But the starting point woman told us straight out we would be reimbursed. Crocks liars and unfit to be used. Trucks were not sanitized or clean. Woman said she put ut all in the notes. Do t waste tour money or time. No body knows what they are doing and nobody cares. CROOKS N LAIRS
LANCE FI rented a car dolly to get my broke down car home and there was NO PIG TAIL. We asked the place if they had one and they said no and went on and rented the car dolly. So it had no lights. We went down to the auto store and made up a pig tail so we had lights. Plus I was told that the 1day rental $48. And then was charged $74. I will be calling the Corp. office.
Lynda GTruck could of been washed and inside vacuumed. Dried dirt on floor but rest of truck on inside was clean.
RONALD BMake sure the inside and outside the trucks get cleaned
Daniel DI really had no interaction with this location as all I did was drop the truck off and put the key in the drop box.
Tabitha FWe were treated so very nice and accommodating. The vehicle was at the location when they said it would be and was clean and ready to go. I would highly recommend this location as a U-haul rental facility.
JOHN HWe were supposed to return the equipment to the Jefferson St location but they were locked up with no notice of when or if they would return. We called the Hampton Springs location and were told we could return the equipment to them. The woman that checked in our rental equipment was exceptionally helpful - She saw that there was an error, (we were being charged double for mileage) - she called 'corporate' and got the problem resolved. Overall service was very friendly and knowledgeable. Very satisfactory!
BENNY HThe truck was not wiped down inside and had food grease and crumbs on the seat. The person did not seem inviting or wanting to be there.
Shanna MBeing charged for someone else’s rental due to poor judgment on this location, will be filing a law suit if this fraud isn’t resolved.
Kurt yThe clerk at this location came out and cleaned the back of the truck. I appreciate this, he was very pleasant and helpful. The front cab was a little dirty but not to bad. Great customer service, I did not tell him about the inside cab area.
Dianne WThey charged me more than what was agreed upon. Uhaul was unable to give me my reservation, so I had to go two hours out of my way to pick up from this location. I was told it would be the same price as what I had reserved, and I would be given unlimited miles. When I got to this location, there was clearly a miscommunication and I was charged extra.
Alyssa HCouldn’t get self-return to work, even though my location services were on. Tried calling location both last night and this morning, but got no answer and no voicemail.
Avery CExcellent. Uhaul. Rental....professional
Raymond JThe truck was pretty nasty when we got inside.
Kristie PTorn up drive and parking area. Not easy to pull into. Attendant was very polite however. Did not inspect the car dolley we turned in so how do we know that the next one we pick up has been inspected and IS in good shape!?!?!
diane oThe lady at your location was excellent. Very nice service.
Peter QLydia was awesome and very helpful
JAMES H