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Thomas Huang
Customer Reviews for 2628413 Ontario Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was not a good experience, i booked my reservation and did not get a can assigned. There was no headsup and when i transferred to a different location customer service took forever.
Tricia Kaye BacalsoMy initial U-Haul was booked at another store for 7 and it closed at 8, when arriving at 6:30 the location was already closed and when I switched locations I got double charged for the time slot, pretty disappointed with the service
owen lawNeed better warning that there is no one at site to help. I didn't arrive with a smartphone so I couldn't do the online checkin.
H Peter WhiteNo one on site, mobile pickup very cumbersome. Equipment I prebooked was not in van. Van was dirty inside.
Laurie HallVery nice and polite person with loveable personality. High professional I specifically recommend this place to fulfill your need.thanks for good service regards Akram-ullah joyia
Akram joyiaWe had a reservation for 3pm. The worker/agent was not on site. Once said worker was contacted via phone through a mechanic at the shop, he couldn’t connect to the network, and so we waited on hold for roughly 15 minutes. The agent/worker refused to answer my question regarding an alternative way of completing the intake process when the network is down. After a second U-Haul contact person joined the call, he stated, “sir, I’m just trying to help you,” which insinuates that my frustration with the lack of efficiency was unwarranted and overblown. The service was absolute horseshit. I wouldn’t recommended it in hell.
Alex MacLeodVery efficient, quick out / in. Will be using this location again
Corrado FermoVery hard to park the vehicle when finished as the spots are too short for the vans, and the lot is not very large. In addition, return instructions are unclear - at pickup there is mention not to lock the vans, at drop off it says to lock them. The key return process is also very unclear.
Chloe VezinaMobile pickup should be much easier. Adding more pictures at most of the steps would be helpful for first time users.
Shubham kamraInitially it was difficult to find out where the vehicle key was kept but speaking with the customer service and local agent finally figured out.
Abm AlamToo much cost
Md Niaz Hossaini used the mobile pick-up, a keybox with coded locks would be nice. Just a heads up to whoever going to use the mobile pick-up on this location, if you need assistance call the number on the big u haul sign board. The person i talked with was helpful and polite. I find the parking area tight and hard to manuever. Overall a positive experience.
Mario Apollo ferolinNo directions to pick up and drop off and Center supposed close 5 I went at 4.30 no was there. Filled fuel More then expected not clear meter. First time taking uhal and never going to take again.
Surendhra GanjiAll good.
Nelson PaulA lot easeier to deal with a person when picking up van and returning itThe rest online was fine
Robert FyfleoHave already told many people about renting from this location. The person helping me was amazing. I will use them again. Thank you
Barbara MitchellNOTHING
Cynthia StephensEverything worked smoothly, I checked in through u haul app and the process was simple as well as detailed.
Naina NainaNo hassle, clean rentals.
Branden Edwards