Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy and convenient moving and storage solution. Chris E was very friendly and helpful. I will definitely recommend A+ Storage to friends and family.
Andrea Kuhn
|
Overall Experience
Rating:
5.0
Nothing
RAYMOND SMITH
Rating:
3.0
Answer the phone at this location, they never answered the phone or respond to message.
John Licitra
Rating:
5.0
I was happy with everything. Ty Chris.
Bonnie MacLauchlin
Rating:
1.0
I DROPPED THE TRAILER OFF HERE. THEY CHARGED ME FOR 2 EXTRA DAYS FOR THE TRAILER.I TRIED CALLING THEM BUT NOBODY WAS ANSWERING. i LEFT THEM A MESSAGE TO CALL ME BACKBUT NOBODY DID. i HAD TO CALL THE 800 NUMBER TO GET THIS TAKEN CARE OF.
Matthew Luongo
Rating:
4.0
Customer did not leave a comment.
CLIFTON CHARLTON
Rating:
5.0
Customer did not leave a comment.
Tammy Watson
Rating:
5.0
Customer did not leave a comment.
Santos Perez
Rating:
4.0
Customer did not leave a comment.
Brenda Lister
Rating:
5.0
Customer did not leave a comment.
Raymond Flickinger
Rating:
5.0
Chris is a very good person and was very polite. I would recommend his establishment anytime.
George Bixler
Rating:
2.0
The truck I rented today was a 15-footer and have used this location in times past. However this truck has got several issues including very rough idle which I'm sure affects fuel economy, AC didn't work very well, the windshield apparently leaks as I ran into rain it was dripping all over my leg and the truck needs an alignment and has loose steering. To me for the money I paid for this vehicle was subpar usage. I would appreciate if a supervisor reached out.
Tim Behny
Rating:
5.0
Customer did not leave a comment.
angela urrea
Rating:
5.0
Customer did not leave a comment.
Angel Concepcion
Rating:
5.0
Reserved on line, called and called nobody answered, finally drove there and that lazy fat guy which never answer the phone tells me that he has nothing available, I told him I reserved one, he said online is always wrong and he had a slight bigger one for twice as much per month, walked out and rented from a different facility, the worse customer service.
George Guzman
|
Reservation
Rating:
5.0
Customer did not leave a comment.
Michael Schulman
Rating:
1.0
Then hole in the bumper of my new truck says definitely no
Penny Burgan
Rating:
5.0
Customer did not leave a comment.
Byron Regalado
Rating:
2.0
Customer did not leave a comment.
Carmen Gonzalez
Rating:
5.0
Customer did not leave a comment.
Mike Henry
Rating:
5.0
Chris was alway very helpful right to the end. Awesome
HAROLD DAVIS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tamara Trutwin
Rating:
5.0
Customer did not leave a comment.
Robert Matthews
Rating:
5.0
Customer did not leave a comment.
Christine Wright
Rating:
4.0
Customer did not leave a comment.
Michael Hargis
Rating:
5.0
Todo bien buen trato del representante y toda su explicación que sigan así de trato y calidad gracias
Olga Hojas
Rating:
5.0
Chris always accommodates my rental requirements....thanks
Paul Mccarty
Rating:
5.0
I felt that it was a totally safe and secure facility and I had no problems at all. I would go back there if I need another storage unit.
Bob Pillsbury
|
Overall Experience
Rating:
5.0
The transaction is bad I get charged 3 times for one rental first 79.79 second 74.83 and 77 i don’t know what’s going on. Why my card has 3 transactions
Getro Josselin
Rating:
3.0
Customer did not leave a comment.
Stephen Allison
Rating:
5.0
Customer did not leave a comment.
Thomas Yermack
Rating:
5.0
Customer did not leave a comment.
ALEXANDRU FLOREA
Rating:
1.0
On both my recent rentals, the office was closed and no one was available to accept the trailers. I left several voice messages during regular office hours, but with no response. On both occasions, I had to just drop off the equipment and hope that it was not stolen.
Berta Maldonado
Rating:
5.0
Have dealt many times with Chris....5 star, as always... customer service is phenomenal!
Paul Kneuer
Rating:
5.0
Customer did not leave a comment.
Dorothy Lindsay
Rating:
5.0
Customer did not leave a comment.
Jack Giarraffa
Rating:
5.0
Customer did not leave a comment.
JOHN BRACCO
Rating:
5.0
Chris is always great!!
brad fellinger
Rating:
5.0
Customer did not leave a comment.
Mike Henry
Rating:
1.0
Be open the hours posted on your door.
Timothy Hanretty
Rating:
5.0
Customer did not leave a comment.
Robert Micheletti
Rating:
4.0
We returned after hours. Had a 10ft and tow dolly. There wasn’t a place to easily park truck w/the dolly but we made it happen. Thank you uhaul for making our move easier
Elizabeth Roecker
Rating:
5.0
it was a no hassle experience...Chris is always helpful with timely advice. thank you chris.
LOLA SINGH
Rating:
5.0
Nice facility. Well organized. Easy access 24/7. Only left because fee rose beyond my expectation.
Kevin Dykema
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christine Schmitt
Rating:
3.0
I believe I have been taken to the wash on the gas for the truck I rented. I was given fuel gauge estimate between .5 and .75 without any definitive lines to tell what the distant is. I took a photo of the measure and return the truck at the same spot as per my photo. I discovered that I was charged $9.95 for returning the unit at 5/8 gas instead of 7/8 gas. This is an apparent scheme to bill the consumer since no such indicators of measure was on the unit I rented. The truck was infested in the cab with what looks like fleas or some crawling bugs.
Barrington Irving
Rating:
5.0
It was fine
John Fredette
Rating:
5.0
Customer did not leave a comment.
GEORGE GUZMAN
Rating:
1.0
Horrible experience, will never rent from u-haul again. The day before they moved my pickup location 30 mins away, the truck was filthy, the two side doors did not open, there was a tire light on the whole time. I’m sorry but I just wanted things to go smoothly with my move and it did not.
sherri white
Rating:
5.0
Thank with your help. Take care. Blessings.
Yolanda Bonneta
|
Reservation
Rating:
3.0
Larger parking lot and at least a week for cross country
Alexandra Foerster
Rating:
5.0
Customer did not leave a comment.
robert GAVAN
Rating:
2.0
Charged me $467 for a trailer that I paid $248 in Nashville. It was the same trailer that we took down there. Crazy can’t get no help. I’m a vender for uhaul, and got over charged twice.
Josh Fletcher
Rating:
5.0
I ended up going to life storage. I arrived to the property at 4:30pm. They were closed.
Jose Tavares
|
Reservation
Rating:
4.0
Parking was tight. When I dropped off the 26' truck, a person before me had there's dropped off as well. However, they did not park it in a parking spot and instead right in the front of your store. This made it difficult to maneuver around to safely put the truck I rented back on your lot.
Andrew Brown
Rating:
5.0
Customer did not leave a comment.
Imre Schars
Rating:
4.0
Customer did not leave a comment.
Tito Rodriguez
Rating:
4.0
I never had any problems with the unit and the staff, Chris was always helpful.
MYRNA WONG
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
BRIAN GOOD
Rating:
4.0
Received truck very dirty didn't notice till after pick up. First time has ever happened I have rented there before with no problem
joanne colpitts
Rating:
5.0
Very satisfactory
SUDNARAYSA FUNDORA
|
Reservation
Rating:
5.0
The man at A Plus Storage was fantastic!
Checking out and in was wicked fast and efficient
cheryl benham
Rating:
5.0
Quick and efficient
Gerard Sullivan
Rating:
5.0
Customer did not leave a comment.
George Coles
Rating:
1.0
I drove not even 10 miles and got charged for 71 miles . Unacceptable
Alyssa Curtis
Rating:
5.0
The location was great, but the whole process of having to call the Friday before the Monday morning pick up to to make sure I had a 26ft truck was very stressful!!
Theresa Earnest
Rating:
5.0
Helpful quick and easy process. Very friendly service.
James Macdonald
|
Overall Experience
Rating:
5.0
So easy!!!
Sandra Powell
Rating:
5.0
Customer did not leave a comment.
Patrick Guthrie
Rating:
5.0
Customer did not leave a comment.
Paul Kurkechian
Rating:
5.0
Customer did not leave a comment.
Linda Goodman
Rating:
5.0
Love my uhaul…💕💕💕
Isabel Palestrant
Rating:
5.0
Customer did not leave a comment.
Ernest George
Rating:
5.0
Chris was very helpful
MaryAnn Rahe
Rating:
5.0
Customer did not leave a comment.
Fay Klement
Rating:
1.0
He’s very rude. I ordered a hand truck. He basically said too bad we don’t have them. Looked at me like I was stupid. He over charges for gas when I put it in the truck.
Linda Vazza
Rating:
5.0
Everything is fine with this location
Gery brown
Rating:
5.0
Customer did not leave a comment.
Derek Knight
Rating:
1.0
Returned car transport trailer during business hours, but nobody there. Tried to back my vehicle off trailer with no assistance and tore off my bumper. Left vehicle and trailer overnight and left message to call me. No call back rest of that day or next day. Went back to business and asked attendant for his help resecuring my car, so I could take it to a body shop for repair my bumper. The guy never got out of his chair, and said, "I DON'T OFFER PERSONAL ASSISTANCE". I couldn't believe a U-haul company would conduct business in this manner. Thanks for nothing!!!
ROBERT KELLOGG
Rating:
4.0
Customer did not leave a comment.
Brian Smith
Rating:
5.0
All was great, can't think of anything.
Fred Schultze
Rating:
3.0
Went to drop off trailer, and there was a sign on the door stating they closed early and to leave keys in box and call number on paper. We didn't have keys so we just unhooked trailer and drove away.
Christina Beetle
Rating:
5.0
Thanks, good job!! Recommended!!
INESSA BURNS
Rating:
5.0
Customer did not leave a comment.
todd dran
Rating:
5.0
Chris is always professional and eager to help and this is the only location I rent from!!!
brad fellinger
Rating:
5.0
Quick check-in/check-out, no issues
Logan Slagle
Rating:
5.0
Chris is very professional and accommodating. My favorite spot for Uhaul rentals!
George Coles
Rating:
1.0
This dealer was also unable to help me in any way. You don't train people and you don't care about your customers at all. Now I've been overcharged and will have to spend time fighting to get MY money back. Rip off. This dealer should have helped me also and he just shook his head.
kortney kretschmer
Rating:
5.0
They staff were friendly and accommodating. That made the drop off process quick and easy.
Stephen Slusher
Rating:
3.0
Vehicle was in excellent mechanical condition. I dont know if the truck was wiped down due to the fact that, there was pet hair everywhere.
Subernia Johnson
Rating:
4.0
Customer did not leave a comment.
Terri bohrer
Rating:
5.0
I have used this location for many years. I have been very happy with service.
Nancy Leonard
Rating:
5.0
Customer did not leave a comment.
Judith Occhiogrosso
Rating:
3.0
Customer did not leave a comment.
Susanne Kunz
Rating:
3.0
The truck smelled like a mix of sweat and filth. Id just suggest finding a way to get the unpleasant odor out of the vehicle
Alex Flesch
Rating:
5.0
I rented on the spot no reservation everything went smooth, great experience.
Donna Freyman
Rating:
5.0
Customer did not leave a comment.
jayne Hedrick
|
Overall Experience
Rating:
2.0
Agent drove truck aggressively all my belongings shifted
Melinda Rodriguez
Rating:
4.0
Very small terminal,overall was satisfied.
paul toups
Rating:
3.0
I understand that events happen, but it was very inappropriate for us that, when we rented a 10' truck at noon, and realized we needed to return to get a motorcycle trailer, to find the place closed and locked up at 2. On a Saturday. I know post-covid that staff are limited, but at the very least try to get extra staff for days like Friday and Saturday, as that's when working folks do things like pick up battered motorcycles out of lockup. thanks
Rob Marsh
Rating:
5.0
It has been nothing but a pleasure working and storing with A+ Storage. This company is wonderful, and economical, You will not be disappointed having the as your storage facility. Safe, clean, local.
Maria Clacher
|
Overall Experience
Rating:
4.0
The location (A plus storage) itself was fine. However, the process was a nightmare. I reserved a uhaul a week in advance, for a specific location. My confirmation email included my reservation number and confirmed that specific location. When I got to the location I was told (very rudely) that he had no uhaul for me and that I needed to contact uhaul. So I called, the lady informed me my pickup location was changed, I told her I was never notified by phone or email of that change. I had to get a ride to the new location and when I got there there was a sign posted on the door that they were “Closed for maintenance “. So I had to call uhaul again and be walked through a virtual process in order to receive a truck. It took me an hour and a half and two arranged rides to finally get a uhaul. The experience itself was horrible. Drop off using the virtual process was not as bad, thankfully.
Michelle Carfi
Rating:
3.0
The door storage had old garbage in it so I would recommend checking those areas before renting. We left what was there when we returned.
Mark McKeon
Rating:
5.0
Customer did not leave a comment.
brad fellinger
Rating:
5.0
Customer did not leave a comment.
Samantha Silver
Rating:
4.0
Customer did not leave a comment.
Michael Regan
Rating:
4.0
Customer did not leave a comment.
david kanbar
Rating:
5.0
No problem at all with drop off.
Corran Cade
Rating:
2.0
I was detoured to another location but was asked to call the local U-Haul number to find another rental. This took over 30 minutes as I was disconnected 3 separate times and had to call back. When I called the original rental location all he said was, "it's very busy because it's the end of the month"! That matters little to me as I think the customer service could be much better than just disconnecting a call so as to not deal with the caller.
Trudi Zayac
Rating:
5.0
Customer did not leave a comment.
Jason Marvel
Rating:
4.0
Customer did not leave a comment.
Jeffrey Haibach
Rating:
3.0
Customer did not leave a comment.
Jeffrey Fish
Rating:
5.0
Very pleased with this facility.
Martha Burch
|
Overall Experience
Rating:
5.0
Chris is the best always friendly and always eager to help with your needs and answer any questions you might have great mgr to deal with
Robert Starr
|
Overall Experience
Rating:
5.0
Awesome ownership! Great service!
NADINE PAYTON
|
Overall Experience
Rating:
5.0
Chris was very helpful and easy to deal with
Joel Warner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KARL LIMA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID BLANCHARD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Candy Burk
|
Overall Experience
Rating:
5.0
Excellent manager, very helpful and always smiling
Linda Goodman
|
Overall Experience
Rating:
5.0
Easy to make a reservation.
TRACEY DAVIS
|
Reservation
Rating:
5.0
Was not able to do the move at that time. Do not need storage unit at this time. Thanks for your help.
DEBORAH WAYLETT
|
Reservation
Rating:
5.0
The gentleman handled my needs in a very professional manner. The location is secure, well kept and maintained. Pricing at this location beat every other location I looked into for boat storage.
Manuel Sendon
|
Reservation
Rating:
5.0
Chris is accommodating, professional, and knowledgeable. He was able to help us find a solution to our home storage needs at a reasonable price. Thanks Chris.
Ed Clarke
|
Overall Experience
Rating:
5.0
I needed help to find someone to come and unload my POD. They gave me a referral and the people were great