Customer Reviews for Stephens Auto Repair
(U-Haul Neighborhood Dealer)

Rating:

3.0

It’s not to big of a deal but when you move your stuff in a truck the back of the truck shouldn’t smell like something died back there. The smell was intolerable. Everything else went smoothly though. My only complaint is that the cargo area smelled awful and I didn’t realize until I already got to my location

Rating:

1.0

I used a map quest to estimate check the mileage. That’s what the contract was based on. The final bill was $35 more than expected. No way can the mileage be corrected. The truck smelled like livestock had been moved in it. I’m not satisfied with the service. Ross E HUDGINS 615-430-1937

Rating:

5.0

The Team at Stephen's does an excellent job and the experience was excellent

Rating:

2.0

Billing. When picking up we were asked how many miles were we expecting. We stating 15 to 20 so they stated they would input 30 expected. We did in fact go 15 miles. Somehow, the paperwork stated we did 30 and then they added the 15 totaling 43 miles and we were double charged. We opened a case and are waiting.

Rating:

5.0

Nothing. The experience was simply awesome. Smooth rental process, knowledgeable staff, and well maintained equipment. No complaints, only compliments.

Rating:

1.0

The Uhaul leaked the entire way to the NE resulting in THOUSANDS of dollars worth the damage to our mattresses, couch and other boxes. This was all the result of a broken seal on the back right of the truck due to poor maintenance. This was confirmed with a water test. However Uhaul has not reached out to offer any solutions whatsoever and Safemove appears to not cover anything than you crashing their truck. Look elsewhere for moving assistance.

Rating:

2.0

Their online presence said they opened at 8 a.m. but no one was around.

Rating:

5.0

All good Thanks