Customer Reviews for A & B Auto Repair
(U-Haul Neighborhood Dealer)

Rating:

5.0

Fast, good service!

Rating:

5.0

Jaymie was especially helpful and a pleasure to deal with.

Rating:

5.0

no improvement needed

Rating:

2.0

The truck was in need of significant repairs., the transmission & breaks. The gear shift broke and we were stuck in park and the breaks gave out on our way back to the garage.

Rating:

5.0

Again thank you Pauly for the use of u-haul services...you go out and above to do anything for anyone...your amazing man thank you again staci croft :)

Rating:

2.0

Truck was dirty inside and needed mechanical work on front end steering

Rating:

5.0

Very helpful and efficient service!!!!

Rating:

5.0

All aspects of the rental were as expected.

Rating:

4.0

The light did not work on the unit, but the owner of Duncan's was extremely helpful in getting them working. Unfortunately the failed again during the trip.

Rating:

5.0

This comment is in no way a reflection on this location, but on the entire UHaul reservation process. If I could give it a ZERO I would. This was my first experience needing to reserve a moving truck. On 2/16, I went to the Arcadia, Florida location (which had the 10’ truck) and was told that I needed to complete the reservation online using the app. Seemed simple enough so I downloaded the app and reserved the truck for 2 days beginning 2/19. I even completed the Express online check in. The reservation was for the Arcadia pick up location at 1pm. On 2/18, I received a text stating my pickup location was Punta Gorda, Florida which is 25 miles away. I called UHaul and explained the reservation was for Arcadia, she said they didn’t have any trucks there. So I have to pay .79 cents per mile to and from Punta Gorda! As if this wasn’t aggravating enough, once I get to the UHaul in Punta Gorda on Sunday 2/19, I’m wondering what I do? Thank goodness Paul (the owner) happened to be there. He asked me for a code. I never received any code. So again I’m calling UHaul asking what I’m supposed to do. She’s trying to walk me through the pick up process, taking the photo of the driver’s license (which kept giving me errors) etc., and Paul finally said to tell the representative he’s got it! Paul did the whole check in and also the return. Thank goodness for Paul, what a nice man!! I’m so thankful he was there! What a nightmare that was. Whoever came up with this process needs to have their head examined. Awful!! Just awful!!

Rating:

1.0

Was supposed to pick up at 7am using your pickup app. It did not work. I called your help line twice. First person helped a little. The second person found that I would have to wait for the place to open at 8. She also changed my time from 7am to 8am pick up. Also, told me she was giving me $50 off of my bill. I ended not leaving the pick-up location until 9am because the guy there had to redo the order. Then I brought back the truck early and tried to drop of the truck with the app and again it did not work again! I called your help line again and was passed around three times to different people. So I found that the guy at the location was there and he said he would take care of it. He was really rude! I ended wasting 3 hours trying that could have been used better for unpacking things at our new condo, plus my wife was not happier because she was also sitting around waiting n the car for me. And I did not receive the $50 credit the lady said I would get because of the inconvenience. Don’t ever want to use a satellite location again.

Rating:

3.0

Even though lack of parking is an issue, they are very helpful in getting equipment to you

Rating:

5.0

The people at this location were fantastic to deal with, the truck was old but decent and the experience was well above average. Richard

Rating:

5.0

Great personal customer service! Truly made a hard time better. 100% who i will use for my rental truck needs!

Rating:

5.0

Great people and very helpful Thank you

Rating:

5.0

All good

Rating:

1.0

Difficult to return a 26 ft truck. AWFUL

Rating:

1.0

Took 40 minutes for me to get the truck I had reserved 2 weeks previously. 10 minutes before anyone even came to the counter. 20 minutes processing. 10 minutes waiting out front for him to bring the truck around. You need to explain on your website that some of your locations don't have trucks. The U-Haul place 5 minutes form my house doesn't rent trucks? That's no where on the website. I didn't find that out until I got there to reserve the truck. I had to go to a place 20 minutes away in order to pick up the truck.

Rating:

3.0

One thing that is my own fault is I did not realize how far off of the beaten path this location was. The front of this location is falling into disrepair and hard to spot from the street because the sign is illegible, the backside of the building is in absolute terrible condition, there was dog poop all over the ground everywhere, and it was a little tricky to drop off our trailer.

Rating:

5.0

The owners are so nice and helpful. We’re so grateful they helped us without truck.

Rating:

4.0

THE guys were so nice and polite

Rating:

3.0

Have the truck in the right place as per the reservation, I had to drive 40miles to this location, original location was Alico rd in Fort Myers.

Rating:

3.0

Location is awkwardly located, right on the Highway. No space to fully pull in.

Rating:

1.0

Waited for almost an hour for the person who does the uhaul and he never did show up. His guy Dean said that he would give it to us for half off but that never did happen.

Rating:

5.0

Nothing. I have rented from this locale a few times before . Great service.

Rating:

5.0

The whole transaction was great. Filled out my paperwork online and the equipment was ready when I got there. Business owner was polite, knowledgeable and helped me hook everything up. Overall great experience.

Rating:

5.0

All was good

Rating:

3.0

Location is in very dated and cluttered secondary business. The owner was very accommodating and the only positive of the transaction

Rating:

5.0

Thank you

Rating:

5.0

The owner was super friendly making sure my car was in a safe place too while I was moving. Very easy return as well. I would recommend and rent from again for sure if needed.

Rating:

5.0

A & B Auto Repair was very professional and very nice. I will recommend his business to everybody. The owner of the shop guided us and was very kind and helpful. We were very satisfied with the rental.

Rating:

4.0

Easy, convenient and local

Rating:

1.0

Waited 45 minutes because they were working on a customers car . The area to hookup the trailer was very congested and hard to exit because there were so many cars on each side of the exit . Very poor setup for rentals

Rating:

3.0

Have trailer ready and clean when customer picks it up. He had advance notice I would be there at 8am but didn’t show up until 8:15 after I called his number twice. His home is next door to the office!!!

Rating:

5.0

They were awesome! They worked with us to increase the time we had the truck with no issues. Transactions went smoothly.

Rating:

5.0

Allow hitch rental vs buying

Rating:

5.0

The agent in charge was very professional. Would definitely use this location again.

Rating:

1.0

Literally the most unprofessional rental location I have had to deal with. They were late showing up. They didn't clean the truck prior. Less than a half tank. Tried to mark damage with him and he didn't have time. Made us behind schedule quite a bit and we made reservations for one location but we had to go 20 extra miles to pick up a truck then another 15 to get a trailer even though my reservations were made way prior. Not happy and will speak to a district office and will further leave bad reviews from our experience.

Rating:

3.0

The place was closed, but I was able to just back the truck in, do the return online and drop the keys. That was the reason for my score. They were closed and I didn’t speak to anyone.

Rating:

3.0

Very dirty Cars all over the place muddy dog poop etc. poor service

Rating:

5.0

Operator very friendly and helpful…

Rating:

5.0

Location should be able to access easily..

Rating:

4.0

dropped off on Monday but the contract was not closed until Wednesday.

Rating:

5.0

This location was fine, but we were booked again for Crosstown movers. My wife arrived at 11:55 am and nobody was there. They were supposed to close at 12. She then had to scramble to find another location and make a new booking. Also, online, the uhaul reps were unable to take off the $5 charge or process my $10 certificate. Not end of the world for $15, but we already had trouble the week before and the problems kept occurring.

Rating:

5.0

Friendly excellent customer service.

Rating:

5.0

Excellent customer service

Rating:

5.0

Very friendly people to do business with.

Rating:

5.0

All is good

Rating:

5.0

Easy transition

Rating:

5.0

Paul was very accommodating show me how the all the equipment worked very professional. I must say it was the best experience I’ve had when it comes to friendliness an all-around good service I will be back thank you U-Haul

Rating:

5.0

Nothing really, the staff were very helpful, checked me in quickly and took me right to the trailer I was renting. It was a very good experience.

Rating:

3.0

This location serves as an auto shop and a uhaul dealer. The location is crowded and lacks space to pull large uhaul trucks and trailers. That said the staff is friendly and helpful.

Rating:

4.0

I think it would be best to have the truck at the location they were told about in the beginning of the agreement. I had to drive in the opposite direction for my truck & it was an inconvenience.

Rating:

5.0

Nothing all went well

Rating:

2.0

Make sure tow dolly has been inspected and is actually acceptable for towing. It came undone on one side after only two hours of travel. Was extremely old and rusted. Very poor condition. I wish I could upload a picture.