Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
i reported damage strip and was told it would be repaired on site. gave paper work to show what was turned in and what was on contract.very helpful.
frank mosley
Rating:
3.0
Customer did not leave a comment.
Marci Heintz
Rating:
1.0
We prepaid. The funds were taken out of my Account. I had to borrow 20 dollars from someone else. The balance was then taken out of the other parties account that had nothing to do with the rental. Also, poorly run. We waited 30 minutes between us paying and someone coming in that could actually give us the key. Then they lost the key, found the key and then called to say they never got the key. Also, we took pics of how much has and the ending miles when we left the truck there is about ,159 miles difference. I think someone there is ripping off the customers. I will bring it before my lawyer and the BBB. THE FUNDS DUE SHOULD NEVER Have BEEN Charged TO THE Credit PARTY p
THAT Loaned THE ,10.OO ,AS This Constitutes Fraud. YOU WILL NE HEARING From ME UNLESS YOU RETURN THOSE FUNDS TO Ms Patricia McCormick and rebill the balance to me.
Brenda Albanese. ,9126158971. I expect a phone call ASAP or I will file charges.
Brenda Albanese
Rating:
5.0
Customer did not leave a comment.
serena Jenkins
Rating:
3.0
Customer did not leave a comment.
Lloyd Moore
Rating:
3.0
This may be a U-haul issue and not the retailer's. Having better operable trucks and not keeping the newer one or ones specified for long hauls as in-town moves are just as important, and also more available trucks just in case issues arise with trucks and for walkin customers. The staff were nice and accommodating, so I really don't believe it was there fault. Overall, I got my move completed with hope and a prayer that the truck would not go out on me.
Jessica McLeod
Rating:
1.0
Location hours were wrong and the place never opened which caused me to be late to meet my moving help.
Robert Jackson
Rating:
5.0
Customer did not leave a comment.
Travis Cosby
Rating:
5.0
Customer did not leave a comment.
gwenyth masch
Rating:
5.0
Your inclosed trailers need Jack stands, I would not have been able to hook and unhook if I didn't carry a jack with me.
Ronald Harvey
Rating:
4.0
U-Haul system moved my reservation to a city 100 miles away without telling me, until 6 PM the night before my move. I had to scramble to make other arrangements. Your notification system needs improvement!
Paul Hibbs
Rating:
5.0
Give them a heads up you’re changing the location of their rental prior to them being already at the reserved property.
Ashantii Aaron
Rating:
5.0
Customer did not leave a comment.
MICHAEL MCDOWELL
Rating:
3.0
Customer did not leave a comment.
Valarie Williams
Rating:
5.0
Let's start by saying Tire King is a joke and I would NEVER recommend them. U-haul on Pamela Way bailed me out. I have rented three times from them and will always recommend them over anybody in Statesboro
Robert Fletcher
Rating:
5.0
Customer did not leave a comment.
Benjamin Beaudoin
Rating:
5.0
N/A
Duane Lambert
Rating:
5.0
Customer did not leave a comment.
Ian Williams
Rating:
5.0
Lady where we got the U-Haul went far beyond what I have experienced in the past. Even helped me lift up the trailer tongue to hook everything up. Sweet and very helpful!! I wish I could remember her name. If you happen to get this mam’……. I sure do thank you for everything!
Don Martin
Rating:
5.0
Always use this location. They are very professional and friendly!
Allen McClure
Rating:
5.0
Customer did not leave a comment.
KENNON TYRE
Rating:
1.0
I placed a reservation online and was overcharged at the office. I also was shorted miles that were allowed because I agreed to return the vehicle to Chattanooga, not Cleveland where I asked to go. I was charged over $160 extra dollars. I called the office three times and left messages and have not heard a peep from them. I reported it to uhual and was told they opened a claim and would get back within three days. I haven’t back from U-Haul yet either.
Betty Livingood
Rating:
4.0
Customer did not leave a comment.
Vernon Littles
Rating:
4.0
Very friendly, not much you could change.
Bill Rollins
Rating:
5.0
Customer did not leave a comment.
Antonia Irvin
Rating:
5.0
Customer did not leave a comment.
debbie wilson
Rating:
5.0
Customer did not leave a comment.
Daniel Roy
Rating:
5.0
Customer did not leave a comment.
Joseph Newton
Rating:
5.0
Customer did not leave a comment.
Richard Richardson
Rating:
4.0
Customer did not leave a comment.
William Holz
Rating:
3.0
Customer did not leave a comment.
Charles Howard
Rating:
3.0
While building itself was clean and the people working there helpful, it was frustrating that the man who came in right behind me kept interrupting and trying to leave his equipment while the lady was talking with me. It made it worse when she engaged with him trying to answer a question when I wish she would have just said, 'I'll be with you in just a minute.' When she was trying to simultaneously trying to help him it only delayed my wait. It was also very confusing not to have a clearly marked way to enter the location. It appeared there was only one way in and I didn't know how to back my truck up with a trailer attached. Not that they were rude about it, they just seemed like they were having to go out of their way to help me get my trailer unhitched and me out of there. Definitely need directional signage, especially if I was supposed to have backed in to the location as they indicated. Not user friendly.
Fran Kelly
Rating:
5.0
Everything was great
RONDERRICK PENNINGTON
Rating:
5.0
Customer did not leave a comment.
Joseph Newton
Rating:
5.0
Customer did not leave a comment.
JAMEL KINARD
Rating:
5.0
Customer did not leave a comment.
WANDA HARTSFIELD
Rating:
2.0
The issue was I parked the uhaul on the uhaul lot the night before leaving to new destination. I had to get car trailer I hauled for uhaul. That night someone stole the converter that controls the muffler noise. It was horrible for 5.5 hour driving. So the trip sucked.plus hauling the car. I check in my truck several hours before it was due and I have gotten a late charge invoice. The destination side sucked. They were never there. Dropped car trailer off at 4 pm and returned the truck at 9pm the next night but went back at 9am to check out but there was no one there again. So I did online checkout. I am getting charged extra money that I should not be getting charged.
Steve Rediger
Rating:
5.0
Customer did not leave a comment.
nicky Gwinnett
Rating:
3.0
Not sure why I was charged a $20 offer hours fee. I returned it the date it was due. If they don't accept it on Sundays that should be noted in the agreement
joseph stealy
Rating:
5.0
Customer did not leave a comment.
Stephen Manley
Rating:
5.0
The ladies at the desk were very helpful and made my move so much less stressful. I would go back any time!
Maria Staib
Rating:
3.0
Customer did not leave a comment.
Durail HATTON
Rating:
4.0
Location was closed but easy to drop off at. I would have rather dropped off at another location that was closer to my home and open but was told that would be an additional charge.
alexander chicosky
Rating:
5.0
My U-Haul truck rental was perfect from start to finish. The Folks at A1 North Mini Storage were very friendly and helpful. I could not have asked for better service. They can provide everything you need for moving. I would definitely recommend them.
Thomas Owens
Rating:
4.0
The GPS takes you to the wrong address.
Jim Paylor
Rating:
5.0
Very Professional Service. It was my first time renting a U-Haul and the experience was all I expected. Couldn't have been any better
Glennette Brunson
Rating:
5.0
Customer did not leave a comment.
anthony ferrari
Rating:
3.0
Customer did not leave a comment.
Cindy Lamason
Rating:
5.0
Customer did not leave a comment.
Karen Anderson
Rating:
5.0
Customer did not leave a comment.
Laura Maki
Rating:
5.0
Customer did not leave a comment.
Thomas Lawson
Rating:
5.0
Customer did not leave a comment.
Carl Dowling
Rating:
2.0
No one was there...Big sign on door said to park at the far end of the lot or be fined $25. What a way to welcome weary traveler!
WILLIAM BEARD
Rating:
5.0
Customer did not leave a comment.
Christopher Casey
Rating:
5.0
Customer did not leave a comment.
Robert Hall
Rating:
4.0
Customer did not leave a comment.
Ken Mahon
Rating:
5.0
This location was wonderful...however, we were routed to them after our first assigned pick-up place was not open when we went to pick the vehicle up. Total Tire and Auto on Northside Drive in Statesboro was the name of the place.
Clifford Drown
Rating:
5.0
Customer did not leave a comment.
Anthony Hampton II
Rating:
5.0
Customer service was fast, friendly, and efficient. Thank you, will come again if needed.
Henry Redd
Rating:
2.0
Closed at 1:30pm. No one was there at drop off.
CHANDLER GELLER
Rating:
5.0
The app malfunctioned when I was returning so I couldn’t take pictures/upload them.
Samantha Cook
Rating:
5.0
Customer did not leave a comment.
Ricky Mikell
Rating:
5.0
Customer did not leave a comment.
Elizabeth N Baylard
Rating:
5.0
Customer did not leave a comment.
Shalley Bishop
Rating:
5.0
Customer did not leave a comment.
MONIQUE JACKSON
Rating:
2.0
The location had no internet service, so I could not pick up or return the truck without the help of a customer service representative.
Rachel Cook
Rating:
5.0
Customer did not leave a comment.
Tameka Harris Lexie
Rating:
5.0
Customer did not leave a comment.
Joy Sawyer
Rating:
5.0
Customer did not leave a comment.
Raymond Gordon
Rating:
5.0
Keep doing great services
Willie Jones
Rating:
4.0
I originally made a reservation with Tire King as the website said what I needed was available. When I went to pickup at Tire King, staff was rude and unhelpful and stated he had just rented what I already reserved. I had to go to another location to get what I needed. The Lady at A1 301 Mini Storage was helpful. I won't go back to Tore King nor will I recommend to anyone else. I will use A1 Mini Storage again
Harry Baldwin
Rating:
4.0
Customer did not leave a comment.
Kyle Briley
Rating:
5.0
Customer did not leave a comment.
Brandon Tibbs
Rating:
5.0
Customer did not leave a comment.
Carlton Crenshaw
Rating:
5.0
Location name was somewhat confusing. Apparently multiple business names for that address
Joel Stuart
Rating:
1.0
Drop the trailer less than 24hrs after rental, location open only 3hrs a day. Got charged for drop off after hours...
Carlos Grant
Rating:
5.0
Customer did not leave a comment.
CHRISTIE L CREMEENS
Rating:
5.0
I made a sane day reservation and was truly grateful that the facility was open and had what we needed fir a one way rental. The staff was extremely pleasant and personable and the process to pick up the equipment was easy. I would definitely use them again in the future.
Georgiana Williams
Rating:
3.0
Customer did not leave a comment.
Kelsey Parrish
Rating:
4.0
The u-haul needed some mechanical work (frontend alignment, brakes). Overall okay
Renee Prescott
Rating:
5.0
Customer did not leave a comment.
williams peeler
Rating:
5.0
Very friendly and very good service.
Alice Mobley
Rating:
5.0
Everything was perfect specially the lady that helped me get the truck THANK YALL SO MUCH I WILL BE BACK SOON AS MY APARTMENT IS READY
Saquonya Cooper
Rating:
2.0
Only able to drop equipment from 9 am to 12 pm. Was not allowed to do a drop off.
Michael Jackson
Rating:
5.0
Customer did not leave a comment.
Denise Burke
|
Overall Experience
Rating:
5.0
Awesome staff!!! Great Customer Service!!
Jessie Watkins
Rating:
5.0
Customer did not leave a comment.
Sherrye Grotte
Rating:
3.0
Customer did not leave a comment.
mike bazemore
Rating:
5.0
Customer did not leave a comment.
Michael Casdorph
Rating:
5.0
No everything was great!
Thanks
Norris Wilson
Rating:
5.0
Customer service in Garland,Texas is Awesome!@
Cassandra Reeves-Beaver
Rating:
5.0
Customer did not leave a comment.
Marla Baker
Rating:
4.0
The move-in and move-out process was really simple, and the office lady was super helpful and nice.
Cheyenne Walker
|
Overall Experience
Rating:
5.0
Nothing to improve. They were really nice and really helpful. And had to call numerous times but she was always very nice every time. This place is highly recommended to all.
A shout out to Sonya. She's the one I always spoke with.
julie newman
Rating:
5.0
Customer did not leave a comment.
Gini Mitchell
Rating:
5.0
no improvements needed
Beverly Self
Rating:
3.0
it was confusing when we arrived. We found the place open, but no one there to attend to us. We mistakenly went to the wrong drop off location, but no one was there to help us realize the error, so getting it corrected caused extra steps & a charge we should have not been charged.....and are now having to get corrected. Overall though, Uhaul was helpful, and the location we were supposed to drop off in the first place was EXCELLENT!! The lady that handles that location is very professional and helpful. I wish I had actually met her in person. She represent Uhaul very well!!
Donna Harper
Rating:
5.0
Customer did not leave a comment.
Michael Mullin
Rating:
5.0
Customer did not leave a comment.
Brian McNabb
Rating:
5.0
Excellent process from delivery, packing, shipping, and arrival to destination. Thanks!!!
Donald Nelson
Rating:
5.0
Customer did not leave a comment.
Michael Lee
Rating:
5.0
Customer did not leave a comment.
Tony Torian
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Buford Walling
|
Overall Experience
Rating:
5.0
All went well and I would refer anyone to the storage facility.
Joanne Simmons
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Markeisha Lavant
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alfredia Albright
|
Overall Experience
Rating:
3.0
I booked a unit that was listed on the website; later, I received a call saying they didn’t even have anything and they weren’t sure why I was able to book. I still was charged the reservation fee
ISAAC COLLINS
|
Reservation
Rating:
3.0
I ended up cancelling my reservation and had a tough time getting a hold of them. Once I was able to they were thorough with their answers and very polite about the whole mix up.
Fernanda Camacho
|
Reservation
Rating:
1.0
We weren’t able to use the storage facility because they didn’t have the the storage space that I wanted available. Also the have a different policy than what’s going on on this website.
Paige Stewart
|
Reservation
Rating:
5.0
Thanks so much!
Stephanie Nixon
|
Overall Experience
Rating:
3.0
I did not do this I do not know what this is, I have been calling for three days to try to get my money back but I refuse to get charged for something I know nothing about sorry!
Casey Carr
|
First Impressions
Rating:
3.0
Nice staff, but was unable to reach several times.
Privacy Request
|
First Impressions
Rating:
3.0
The only issue i had was that my free month was not honored and i didn`t find out until I got there. The facility said that they are an independent facility and don`t honor that promotion.
Privacy Request
|
First Impressions
Rating:
5.0
Storage Unit was closed prior to our arrival. Manager called, also advising that the spot reserved was not an actual unit. We where able to get another unit in town at a comparable price.