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Teresa H
Customer Reviews for A1 AutoFix
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure the inside of the windows are clean the wiper blades didn't work very well and it made it hard to drive in the rain
Brandon LThe lady was very rude. Disrespectful did not want to listen to what I needed to do. You haul and refuse to let me have extra mileage due to road closures and have to pick up a trailer till a vehicle from a different town
KAYLA CI have only rented blankets at this location and other than a couple dirty blankets this last time, they have always been clean and ready for use on fine furniture and other items requiring protection. I’ll be taking my business there next time..
DAVID WHidden fees im not happy at all
Christopher Lpoor communication, poor customer service, rented a dolly didn’t communicate that they didn’t have any, no check in from phone. will not be returning.
Faith AGreat experience, thank you!
Gabriel AI love the cargo to take things back to Wisconsin to drop off things there only local
Christine ZSuper friendly! I had to extend the rental days, no issues at all! I would definitely rent from them again!
anita nThanks for your help!
Tabitha BWas told the gas tank was full when i rented it which it wasnt only 3/4 other than it was a new truck. Ran well good gas milage drove nice and the people were friendly.🤗
Russell BExcellent service rendered
Balwant SSo I rented a20 ft truck picked up on Saturday @10:15 approximately returned on Monday before noon which is what the app told me because I was an hour and 45 minutes later then I picked it up they charged me for a3rd day no one ever said it needed to be brought back before 10:15 the lady said yeah it should have been adjusted when you picked up but wouldn’t change anything when I dropped off very disappointed
Paul FFriendly staff, quick transactions.
Bonnie VExcellent service!
Raashawyn BExcellent service. No hassle and amazing staff
Raashawyn BRip off rates
Cory BThe woman has checked us in each time we've had to bring a U-Haul down from WA. She's always very nice and communicates well while doing the walk around. Very pleasant
Joshua IWe had to drive over 80 miles to pick it up being notified the day before and we literally only went to the uhaul location and to our new location and went over 10 miles was charged for that but you guys made us drive to the pu location far away. Girl at the Kimberly location in twin falls Nancy was very rude when she called. Showed no empathy at all when she told us they had no truck from twin falls to reno she was like drive 80 miles to get it or you won’t have a truck. It cost me extra gas money on the truck and my car. The truck was filthy and had 1/4 of a tank. Very bad experience. I guess you don’t value customer service
JOSEPH BFriendly staff, great service
JACKIE BAttached to a gas station, so easy to fill up before you take off if needed.
Stephanie ZThis outlet is always the best. Nice People Good equipment and quick service!!
William WU charge for a cleaning fee but the gas we don't get paid for we had more gas in the truck more then we had originally. In the lady was rude with a bad attitude.
GERALD MThe lady on the phone was trying to leave early they didn't have any business so that made sense to me, she told me how to go online and set up my rental online I did that, and I got a phone call the next day saying that I stole the item that I picked up the way that I was told to pick it up, and then the person on the phone redid the order and or rental agreement, and then charged me twice as much when I returned it to the same location.
Ryan AI was completely satisfied with the Worker, she was friendly, talkative, informative and knowledgeable.
ANDREA JExpensive, expensive, expensive!!
Nicole JQuick check in/out, friendly staff.
Bonnie VThe lady that helped me was extremely nice and helpful!! The store was pretty busy but she handled everything very well
Jordyn WGood customer service
AUGUSTIN TEverything was good
kelly jNothing very, staff and owner or manager were very friendly.
Michael MThere were a few minor issues, but I am not one to complain. I was given the chance to rent the truck and it did the job I needed. I would not use any moving truck rental other than Uhaul.
GORDON BService and system are user friendly. No improvement required
Zhilong ZNothing, you are doing a great job!
Jessi CThe poor cashier was clearly sick/coughing. She shouldn’t have been working.
Emily TNothing, I've rented from this location 3 times and every time was great!
Raymund MThanks
Josh RAttendant was more than helpful attaching the trailer and even offering me to come by later to ensure I had loaded the vehicle properly. Great people skills!
DAVID HIt was a gas station and car repair shop. Not a uhaul location.
Joseph PPay attention to the customer not your phone!
kory oPeople were refreshingly polite and professional. The computer system was slow and obviously out dated. Everything else was perfect.
Chris DStaff was very helpful and friendly, quick check in process. Thank you!
Bonnie VI had a great experience with the local store, and the person at the store was kind and courteous.
Michelle WNice people but very inept with their service skills. Did not know if they could rent for a trip out of town, took a very long time to input my information, gave us the wrong keys and later found they signed us up for the wrong truck so the mileage did not match when we returned it that evening.
dan eExcellent service thank you
Balwant SAfter we arrived home from picking up the uhaul e we noticed the woman who said she would get a dolly never did because it was not in the truck. We called customer service who said go back in get it. We declined as this would be another hour out of our limited time to load and unload the vehicle for moving. The rep did say just let the person we drop the vehicle off with that we never got it. We did that and yet where is it refund? Crazy
Bruce P