Customer Reviews for AAAA Self Storage Petersburg
(U-Haul Neighborhood Dealer)

Rating:

3.0

Check engine light was on, inside of cab was very dirty. Very clear no one cleaned before giving to next customer

Rating:

2.0

Uhaul was filthy, smelled like smoke, check engine light was on

Rating:

1.0

Made reservation 1-1/2 weeks early, and didn't get a truck but other location has one and had to wait 2 hours to get one and cost more than originally estimated cost plus cargo and inside front seat/floor is dirty. I will never rent from U-Haul again.

Rating:

3.0

I had a reservation for a 15-foot truck at 10:30 am. When we got there , the truck was not there. We had to wait until 2:30 pm for the truck to arrive, which drastically altered our moving schedule.

Rating:

3.0

More communication

Rating:

5.0

Holly was very helpful and polite. She went out of her way to make my experience a great one!

Rating:

2.0

My equipment wasn’t the same as my reservation the equipment they rented me didn’t match

Rating:

3.0

I thought I was going to get the truck from a location in my neighbourhood but then found out they were going to send me 50 miles away to pick up the truck. They rerouted me to a third location not too far from my home but that truck was never returned so I had to drive 35 miles to Petersburg to get the truck

Rating:

3.0

Lady had 0 personality and told us really nothing , kinda like a robot

Rating:

1.0

It took 45 minutes to check in because your computer program sucks. None of the trailers had an adapter for lights hook-up. Why don't you join the 21st century. I was not allowed to return the trailer to a much, much closer location than where I picked it up. After holding the phone for 12 minutes I was told no with no explanation. Never again.

Rating:

4.0

I arrived to pickup my Uhaul trailer and talked to the women at the desk. She asked me to wait outside briefly while she went on the grounds with another customer. I then waited 20+ mins and watched her help several other customers that arrived AFTER me before she finally served me.

Rating:

5.0

Very friendly abs helpful staff

Rating:

1.0

Female attendant was very rude in voice tone telling me she didn't have the equipment. I told her the equipment was there and she replied to take it. She kept herself behind a closed/locked door. No one looked at the equipment nor came outside to help hitch it to the truck.

Rating:

2.0

Location was not tracking my reservation yet accepted my equipment the evening before it was due. I called the business the next day just for them to tell me they can’t accept it I have to take it somewhere else. Another wasted hour waiting for uhaul to research the issue before getting the okay.

Rating:

5.0

You're already doing an excellent job.

Rating:

3.0

Not the friendliest, but completed her job task.

Rating:

4.0

Attendance needs to help, not just allow the customer to connect.

Rating:

1.0

They charged me for gas that had already been put in the truck past the level upon first renting the truck. They charged me for a dolly that was not even on the truck when I rented it. I had to rent a dolly from the Crater Road store(check for yourself). The person who rented the truck to me wasn’t well versed in the knowledge of renting. First time using the facility. I will not use it again!!!

Rating:

4.0

No improvement needed

Rating:

5.0

Was closed upon arrival Left trailer in front of Bld on camera Bye-bye

Rating:

3.0

This location was average. The people were nice. It probably would've been excellent if I did not have to drive 40 miles from Richmond to pick up the trailer!!! Not their fault. I blame the online reservation system!!!

Rating:

5.0

The representative that checked us out was EXTREMELY pleasant and professional. Loved dealing with her.

Rating:

2.0

I originally reserved the equipment at the Colonial Heights, VA location because it was a full service center but we were notified the trailer would need to be picked up at the Petersburg, VA location instead. The Petersburg location was a Storage facility and we had to wait approximately 15 minutes for the attendant to return. Although she was very friendly, she couldn't answer all of our questions. When we found the trailer my husband and I did a walk around checking the trailer for problems or deficiencies. The passenger side tire had a bald spot ( the whole tire was not bald) which suggested someone had applied the brakes pretty hard or the tire was wearing funny. Tire pressure was fine and although a little skeptical we decided to take the trailer. The brakes lights and turn signals were in working order but unfortunately, the running lights were not. We were unaware of the problem with the running lights until were had it packed and ready at approximately 9:30pm on 04/28/18. My husband re-wired the plug adapter on his truck but that did not fix the problem. We were very lucky we weren't pulled over that night while on our way to our hotel. We left Chester, VA for Westfield, NY at 10:00am on 04/29/18 and thankfully we didn't need to rely on the running lights. When the trailer was returned to the Westfield, NY location and we spoke to the attendant he was quite nonchalant and unapologetic regarding the lack of maintenance on this trailer. What a slap in the face experience this was considering it was strongly suggested we purchase the $30 tow insurance and if anything were to happen the fine print indicated we could still be held responsible for any damages that could occur. Could we have done things differently? Possibly, but we had limited time, were 500+ miles away from home and under the impression all U-Haul equipment is serviced after each use. Apparently not. I will not rent from U-Haul ever again.

Rating:

3.0

IT took 45 minutes to process my rental through your computer system and that was after I had reserved the trailer online and filled in all of the pertinent information. It should have been a matter of verifying the information I had given and taking my payment.

Rating:

1.0

My reservation was changed 3 times before I even picked up the u-haul, but the staff was prompt concerning the notification. However the actual pick up and drop off location had very poor customer service! It took 45 minutes to actually pay for the reservation because she was unable to process payment. She stated it was due to the U-haul website. Drop off was even worse, she asked us to write down our own mileage. Then after I reviewed my receipt I notice an additional charge that she never went over. When I questioned it , she told me to call the customer service number and they’ll explain it because she didn’t work for U-haul. The manager Holly got involved and she seemed as if I was bothering her! She had a very nasty attitude and accused me of starting the altercation. Very poor service

Rating:

2.0

The location is set beside train tracks. A train blocked the entrance to the location coming and going. It literally just sat there. Added about 15 mins, but we were early anyway. I opted for self pickup, but at that location I had to have a gate code to enter. Not sure why self pickup was even an option. Also, everything that I entered online had to be re-entered by the person checking me in. Why the redundancy?

Rating:

1.0

The truck was dirty inside, fast food wrappers on the floor, dirty windows

Rating:

1.0

they charged me for a extra day when i returned it

Rating:

5.0

Don't change a thing the service was outstanding the staff was respectable,smiling just made you feel as if they have known u for a while .

Rating:

5.0

Great service!!

Rating:

3.0

Need more lighting at night, wasn't feeling secure because of the poor perimeter lighting when I dropped off the trailer.

Rating:

3.0

A meth lab had been found in a storage unit at this location earlier in the week. I had requested a dolly but there wasn't one.

Rating:

5.0

great customer service

Rating:

5.0

the young lady was excellent she explained everything her name is Bonnie

Rating:

5.0

you could not asked for a friendlier customer service at AAAA Self storage

Rating:

1.0

I filed a complaint with the BBB about this place. Been using U-Haul with military moves for 20+years and this was the worst customer service I ever received. Have not received any response to my complaint; not surprised given the situation.

Rating:

5.0

Very good customer service skills.

Rating:

2.0

23558447- This is my second dealing with U-Haul and a poor one once again. I made a reseration for 7/30 at another location which was wrong. I in turn had to go with this location with a 10 foot truck as oppose to a 24 and I had to drive 24 miles to get the truck. I returned the truck and ran into the same issue stating I resered the truck for 14 hours when I did NOT both times was for 24 hours. I returned the truck at 9:00 am the next day once they opened and was told I owe for 2 days when I just picked up the truck the day prior to at 11:00 AM. When I picked up the truck the previous attendent said if we are not here drop the key in the box and leave it in the lot. I really feel that the attendent was trying to rip me off! Something was very skechy about the entire transaction.

Rating:

4.0

Very efficient! I like how mr. Brady contacted me in person to check on everything!

Rating:

3.0

The process for me was very easy. Carlos did an exceptional job with assisting my needs in a fast and convenient time span.

Rating:

5.0

I had no issues during my move. Can't think of anything you all need to do different.

Rating:

3.0

I would have liked someone to have gone over all details regarding the UHAUL itself, as well as explaining the billing so that I know what I am being charged for.

Rating:

1.0

The associate did not take the time thorough explain how a rental works, and quoted me the wrong price.

Rating:

3.0

Thank you so much for changing my reservation and making me drive 10 miles to another location to get the trailer I reserved. Oh and thank you for making me wait 45 minutes to tell me that the location had changed. Maybe you should consider greeting customers and stop acting like they owe you something... entitled turds.

Rating:

1.0

bad service the black guys take more money in my account no good bad employee and no pay attention no recommend this u haul no for the truck if no for costumer service thanks

Rating:

5.0

Excellent experience!

Rating:

1.0

I made a reservation for pick up and when I arrived the truck that I reserved wasn't at the location. I also did the express checkout online and I had to do another checkout with the other truck which took up more time than I expected. I was real disappointed and I only drove five miles and was charged an extra eighteen dollars.

Rating:

3.0

I did not receive a good service from you. The person did not know what he was talking about.

Rating:

3.0

Do not have the customer that made a reservation 10 days in advance have to drive an hour and forty five mins to pick up the trailer.

Rating:

2.0

I had reserved (a couple weeks out) a car transport for pick up in Richmond, VA but when the time came to get one I had to go to Petersburg, VA, almost an hour away. In addition when I arrived there was nobody there (at lunch) and had to wait. Uhaul said they would take 15% off my cost but they did not.

Rating:

3.0

I didn't have problems with petersburg location, i was upset with asland va area I resevered with them and they sent me two peterburge location, I was very upset because I wouldn't of had the extra mile it they would of gave me what I rsvp online line then I went right by the place that had what I rsvp and right there in the parking lot I don't think I would use uhaul again.

Rating:

3.0

Great service and clean and serviceable equipment. It would be great if customers could receive a lower mileage rate for each 100 miles of travel. What a lovely incentive for customers to use U-Haul instead of alternative businesses!!

Rating:

3.0

First, I was very upset that I had to drive over an hour get the trailer. There are many u-haul places in Richmond VA and to have to go to Petersburg to get the trailer and spend over an hour on the highway to get there and back was concerning. This was not told to us when we reserved the trailer. The individual I worked with at AAAA storage was very pleasant. However When we went to hook up the trailer we found out that I needed an adapter to plug in to our car so the trailer lights would work. They didn't have any for sale and I had to go down the road a mile to purchase one from a U-Haul dealer/store.

Rating:

3.0

I rented this uhaul for a move from Petersburg to new Kent county. I've used several uhauls in the past and have always dropped them off near my destination. That Monday after the move a representative called me and asked if I was bringing the uhaul back. I explained to him that iI had dropped it off in new kent and he stated that this particular uhaul needed to be returned from where I rented it, however the sales associate neglected this information at the time of purchase. The uhaul itself had potatoe chip crumbs in the floor board, what appeared to be dog hair, and cigarette ashes in the ashe tray. It did however get the job done. The sales associate also did not perform a walk around the vehicle with me.

Rating:

3.0

No one from U-haul called us the evening prior to let us know where to pick up the trailer. The place we requested is open 2 hours prior to the actual place where we were sent to pick up. When we went to pick up at our preferred location, we were told that we had to go to the other location which wasn't even going to open until an hour later. This time issue delayed our travel and was inconvenient.

Rating:

5.0

good communication skills and customer service, well pleased

Rating:

4.0

instructions were difficult to read/follow. I had to stop by another uhaul to check my setup.

Rating:

5.0

Service rep was awesome. Went above and beyond to assist us. Would recommend to a friend.

Rating:

4.0

Very Helpful Staff.