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Lauren F
Customer Reviews for AOK Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very difficult to know where to park the truck. I left in front of 2 other U-Haul trucks. Other options were in front of gate to storage unit gate or in a muddy ditch. I called the number on the contract but had to leave a message.
VALERIAN CKenneth was very patient and professional. He also helped me deal with some extenuating circumstances.
Martin PEven the after hours pick up was not difficult. Just pay attention to the prompts and it really worked.
valorien HMove closer to Kerrville.
JOHN WLady didn’t know how to do paperwork on computer. Maybe she was new. It took 45 minutes to get this done even though I had reserved online two days earlier. Returning the trailer was ok.
Garry NLeased out 15ft and upgraded us with a 20ft without our knowledge , would not fit our space, had to drive to an unmanned unit in the opposite direction with limited time to return, never used the dolly, and were charged for it anyway. Not our best experience. Never heard from a Uhaul Associate. Thanks for asking.
Bob WFriendly & polite service. Equipment was well maintained & in great working order.
Lawrence DPrompt, friendly service!
Brian MAlways happy
Mark BAlways happy customer.
Mark BKeep doing what you’re doing 👍
Leslie BVery friendly and personal staff. Helpful and very polite. Will defiantly use their services again.
Michael SThe customer representative was excellent in handling our needs and was very courteous in her duties! We were very pleased with her assistance in acquiring your services!
ANTONY JOkay I’m, not sure I’m spelling her name right, but Kristen or Chrissy the lady at the front desk was extremely nice. She was a real sweetheart and has a very pleasant personality. I hope you give her an at’ta girl. Very nice too do business with a nice - in - person - personality. She helped me with any questions I had and she is professional in all manners, but also made you feel right at home. Mr Tom Weaver
THOMAS WNothing. Excellent customer service even when I had to make changes to my rental schedule to add more days for an early pickup.
WAYNE JI will only use again if people are in the local office.
Michael FExcellent prompt and courteous service. Highly recommend.
JOHNPAUL PHave these trailers available in Kerrville again.
JOHN WHave the truck at the location chosen from the online site, not in another town. Only reservation system is awful. Poor information, misleading information
JERRY PLeft truck out in driveway
Louis KChrissy was very nice and helpful.
REX HGreat customer service and equipment was clean and ready to go
Michael CWhole process was a pain in the ass. The location was open for short hours and made the check-in process less than smooth. I was told by 3 different people that an email with the contract was on the way and that never happened. Overall a bad experience
jack s