Customer Reviews for A&H Mini Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of A&H Mini Storage
Very friendly people. really a very good experience
very clean and the worker's helped in every way.
Very friendly staff; definitely good company to do business with.
Everything went flawlessly and the staff was very friendly and helpful
Absolutely the best service I have experienced with UHaul. Lana and Danny were both very knowledgable
and helpful. I would recommend A & H to anyone in
this area who needs moving help!!! Good Job!
I had to drive forty miles, to pick up the dirty truck. It still had food in it. No help getting the trailer on or car on it. In the rain, with the back door open. Making the floor wet. up hill, with no room in their lot to move. Not happy at all.
Lonna does fantastic with the front desk, couldn't ask for more help!! Would recommend to anyone.
Excellent service at this location
Very friendly and helpful staff.
This was not the place I requested to pick up, I had to drive 30 miles out of my way to get it. I reserved my uhaul about 3 weeks ahead of time
All customers should be aware that the location you choose to pick-up is only a preferred location and you could have to drive up to 100 miles to pick up your truck. Don't expect U-Haul to contact you and let you know where you have to pick it up. The customer has to log on the day before the pick-up and see where they have to pick it up and what the hours are for that location. Customers should be prepared to take off work that day and have a friend take off work that day too since the pick-up location may close at 4:00 and be an hour's drive away. I will never rent from U-Haul again based on this experience.
Custmer service was excellent
The truck was ready and loaded with the equipment I rented for the move. The truck was clean ran like a new one, although it had over 100,000 miles. It concerned me at first, but the more I drove the truck the more confident I became with it. Very road worthy and functioned perfectly. Great experience, no improvement necessary!
They helped us quickly and professionally.
Excellent service, very friendly!
The owners wer very friendly and helpful and made it an enjoyable experience despite the mix up with my reservation, by customer service, which had me going 2 hours out of my way to pick up my rental
Excellent service and clerks, thank you so much for this experience!
The wipers were bad the brakes squeaked the whole 1000 mile trip and the man running it wouldn't give me my 20 percent discount that the internet reservation gave me because he didn't know how he said ! So I had to pay for the whole thing up front . He said I could talk to the uhaul center when I dropped it off and they would give me he discount but now they told me I have to call the 800 number ! This has been a terrible experience for us I would like to have my discount applied still
Did not like that I had to go to Boone County to get my truck that I needed in Charleston, WV.
Excellent service. Went above and beyondto accommodate us.
Danny and Valerie were very courteous. They couldn't have been more helpful. Will definitely recommend this UHaul location to my friends.
The man come out and helped me
danny was very helpful in getting a two car hauler on short notice . would recommend him to everyone.
This location was very friendly and personable. Unlike the north charleston location where we were scheduled to pick up our truck.
Excellent place. Would recommend to anyone.
we went to your office in north chas. wv to rent a trailer and they said they only rent in town so they sent us to st.albans,wv and they wouldn't rent to us either because they only rent in town so we had to wait till the next day to rent from your danville,wv office.if your office does not rent to state you should post it on your web site we lost a whole day trying to get a trailer to rent from state to state
The trailer was in very good shape. The customer service people were very helpful and friendly.
Nothing really. Excellent service! Staff very helpful and friendly. Had a very good experience. This is the second time I have used this location.
The staff at A&H storage was very friendly and went out of their way to be helpful. I highly recommend A&H to anyone that needs to reserve a UHaul.
Have the guys on the phone to be more couteous and not place people on speaker phone for other people to hear the conversation. That was rude without asking me first.!!!!
I can't say much about Uhaul since they messed our reservation up, but the folks at A&H Mini Storage are definitely worth a rave review. They were very personable and were HELL-BENT on making sure our reservation that the Uhaul rep messed up was corrected. A&H went beyond the call of duty and helped make our moving transition from one location to another a little less stressful. Thank you A&H. Thank you Uhaul for the truck only. Your rep for this area, RUSTY, definitely needs to work on his people and customer service skills.
Nothing really i was satisfied with the service i got
This location was great. Our only complaint is that we had to pick up the truck an hour away from where we intended to load it. We had requested a closer location, but no truck was available. This location was polite and provided extra miles at no charge to help offset this fact. Thanks so much.
Great job. Fast friendly service, trailer was ready to go. Thank you!
Fix the fender on the one car trailer, it was majorly bent and looked ill-cared for. Other than that, everything was awesome.
Super friendly and helpful. Quick service.
The girl that checked us in and out was wonderful to work with and so helpful. Would recommend this location to everyone.
Very kind and helpful employees
Will definitely use for my next move. Great people! Great service!
This location was 60+ miles out of my way. I was in Charleston, WV, and I wanted to pick up a trailer and go to Barboursville, WV, a distance of about 35 miles west of Charleston. I could not get a trailer in the Charleston area, even though I was told the day before that I could!
I am very disappointed in U-Haul and recommend that you get more trailers in West Virginia.
The truck given to me had a "check engine" light they knew was on. Had to drive 500 miles with the truck, never knowing if it might die on me. Then got stopped at night by the police as there were NO LIGHTS on the back of the truck. Luckily I just got a warning. Did they not check out truck completely before renting to me?
I can not think of anything at this time.