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Scott B.
Customer Reviews for Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I stopped into the Uhaul location the day before my scheduled pick up date to make sure a truck was going to ready for me in the morning. I was told they had a truck for me, but they were trying to get another one because the truck they had was in rough condition. I arrived the following day and unfortunately they were not able to get another truck. It was a 26 ft truck with about 164k mile on it. It started up and sounded rough. Ran rough and exhaust was loud. Being that it was moving day and this was all they had I didn't have much choice. As I accelerated down the road it struggled to get up to speed, spitting and sputtering. I was given the truck with only a 1/4 tank of gas, so I had to stop at the first gas station I could find. I proceeded on to the interstate and things were loud inside the cabin. There was a loud constant rattle from both exterior mirrors. I stayed in the right lane and only cruised at 65mph. I had to put gas into the tank twice. As it turned out I only averaged about 6 miles per gallon of gas. Despite the horrible truck we were provided I was able to get my son moved. I have rented from Uhaul in the past and trucks were ok. This was by far, hands down the worst truck I have ever driven. It was an understatement when the employee told me the truck was pretty rough. They were right by trying to find another one the day before. This truck needed to be taken out of Uhaul's fleet. The check in and out process was great.
Marc N.Great Ace Hardware !!! Very good service team !!!
John D.Maintain trucks , I returned truck with more gas then I had when I picked it up then was charged for 2 more gallons gas to top it off that was wrong
Donald M.Thank you
William M.Customer service was great. I was very happy with the smooth transaction
Marcus L.Friendly staff
Patrick L.Nothing
Oscar E.the pickup I rented was obviously used for cement work. the bed had loads of sand deposits. the drivers seat had cement stain on it
CLIFFORD S.Not a thing. Friendly, knowledgeable and helpful to the end.
Helen G.Not a thing.
alice G.the man at the counter was very friendly and helpful. He hooked up the trailer to my truck and gave me tips on keeping it secure and safe as I was on my trip.
Jason P.Very nice and helpful when dropping off. Close to residence.
Richard K.Prompt and professional
Johnnie E.Everything was fine and was quickly taken care of…😎👍🌴
George M.Very nice service and fast…
Francisco D.Go inside and talk to staff. Do not use online at this location. The online functionality is tedious, excessively onerous, and incredibly time consuming.
WILLIAM R.I think the very good
alexnndru C.I'm not thinking of anything they could do bett. Their service is impeccable. Thanks…Murphy
CLYDE M.These guys are awesome !! I dealt with Chris and another person. Both were great, nice and made my renal experience Sooo easy.
RICKI M.At least sweep the inside of the Trailer before it is rented. I have rented several times--The inside was full of debris.
Richard M.Everyone was so helpful and patient as I dealt with waiting on funds to help secure my rental. Thank you to Ace Hardware Team who took great care of us!!! 5 stars!!!
Alecia H.Great help from Chris and rest of the ACE staff.
Arthur H.Extremely good experience. Very courteous and knowledgeable staff. They hooked up the trailer and confirmed that everything was safe. Thanks!
Michael C.Nothing it was perfect
David S.Maintain well and equipment clean
Sarah W.Nothing excellent customer service and very accommodating
Veronica K.Great
Rose K.Very good customer service at ACE Hardware.
brad W.The U-Haul facility at Ace Hardware was excellent. The U-Haul employee was very courteous and took the time to show me how to operate the equipment.
thomas A.fast / efficient check out & check in
Alexander V.Absolutely nothing can improve. The sales associates were all very nice and made the process simple. Usually when renting a U-Haul you are moving, tired and sore, I can't praise Ace Hardware enough for their compassion and curtesy towards their renters. I will definitely use Ace Hardware again and recommend to others. Thank you for the outstanding service.
Marci R.Had only one person to assist customers, resulting in extended wait times.
Patrick M.Once again, my experience with renting from UHaul was amazing. UHaul is always my go to!
Travis W.Good customer service.
John B.Truck had a low tire, indicator on dash was on, Also needed oil change 0% oil life
FRANCIS M.Everything went well and the customer service representative was very courteous and helpful.
Roberat C.Good service, always friendly and was also able to find a specialized part in the Ace
Ken N.Chris was just super! He made sure I had everything all set, mirrors aligned, etc. Great personality and really helpful.
DONNA H.The Ace Hardware folks always do a good job and no matter what truck or trailer i need, they have it available at a convenient location for myself, thanks guys!
Kenneth N.I really like the convenience of the U-Haul Truck Share 24/7 service, but it was a little hard to find the truck & locate the equipment number. It'd be a lot easier if the app used the license plate number to get you to the equipment & then ask you to confirm based on the equipment number.
Rory W.Smooth transaction, truck reserved and ready as promised. No hitches in truck function. Sometimes autos are set up with a similar layout, but it's always helpful with a little guidance. On this rental, were things are was up to me. Other than that, it was my first U-Haul rental that turned out well.
roger W.Went 12 miles, got truck on 1/4 tank and returned on 1/4 tank but was charged almost $8 for two gallons of gas.. Tried to call and explain, guy argued it was slightly above the 1/4, yet wasn't the guy that rented me the truck. Could have called before adding additional charges on my card
MICHELLE R.The cargo area was not inspected prior to my pick up. There were holes in the roof of the cargo area. You had to get in the cargo area AND close the roll door to see them. I had a major water leak AFTER the truck was fully loaded!! Unacceptable!!
Chris C.The app did not say where to leave the truck exactly. I left it in back of the building. There were u hauls all over
LINDA I.Customer service was excellent by staff!!
Lisa H.Keep up good service at ACE Hardware.
Maurice C.This was the right truck for my job! Chris and Jared were both very helpful!
Thomas N.