The workers that are dealing with the U-Haul‘s had no idea what they were doing gave me keys to a completely different U-Haul than what I had rented and then the second time gave me keys for a different U-Haul. I told him the license plate that the text message had sent me and after the third time I finally got the keys, and it literally took longer to get the U-Haul and return the U-Haul earlier than I had expected than it did for me to use the U-Haul. I probably will never rent from this location again.
Kristin A
Customer Reviews for Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was leaking oil and would shake over 60. Once you got to going 60 the mirrors would fold in.
Alexis MThe windshield wipers were not checked, and it was not until I was about 14 hours into my 26 hour drive that I realized that. It was pretty dangerous. Those need to be checked after every drop off.
Christin mNo issues
Doug MThank you for making this move so easy for me.
Mario GGreat service
Benjamin RGood location who got me out quickly
Josu AClean truck, great service
Josu AThe check in person was rude and unhelpful. The checkin process was also antiquated. The check in person couldn't use the computer check in device, and once again it took a very long time to check in. U haul seems to still be operating in the '80s.
Mark CParking is located in a shopping center; tight areas to park a 26 ft truck for an amateur. Some personnel were confused on the check-in role and caused some confusion: I spent 15 minutes on the phone with U-haul C.S. that assured me that I was to use a smart-phone app (don't have smartphone), or the return location was to check me in and U-haul would not check me in by phone. Not the best of Customer Service. I returned to Ace Hardware and they completed the check in process.
James KThe worst. The customer service rep we returned the truck to in Meridian was rude. We will tell everyone UHAUL IS THE WORST moving company and to go elsewhere.
Doyle DClean vehicle
GARY HThe truck had mechanical problems. It shifts erratically and very hard, the alignment in the truck was off by a few inches and the AC never got cold.
charles cThe staff at the store was extremely helpful, both with the pickup and the check out process. Just an overall great experience.
Wale AThe people were friendly, but there was a lack of personnel, who knew how to do U-Haul, check ins.
ROBERT SBusy parking lot that was challenging to drive a big truck through. Person was being trained so check in was slow. Very nice people.
craig mI wanted to add the insurance… clerk too lazy. Truck windshield full of bug splatter. I rented a 15 ft truck online. Got there to pick up and was told they didn’t have one although online it said they did. I was charged for the bigger one even though I reserved a smaller one.
Colette BHow does a $39 rental for 8 hours turn into $200. I think that is awful! The location and people there are great. They had to call the uhaul representative, and I was charged $200. I think that is awful. I hope someone calls me. I would like to challenge the charge. 208-559-1512.
Liz lAllow “before” pictures of the gas. I picked it up just under 3/4 tank, but paperwork and app insisted on 7/8 tank, and only allowed after pictures. This doubled the price I paid for gas refueling.
dan uNo problems with the counter clerk or Van.
David BTerrible experience! Will not use again!
Laura DI will never use mobile pickup again! I went to verify my identity and the website kick me back to the beginning. I wound up calling customer service. Kristen was amazing and very helpful, but I had to be on hold for 20 minutes! Ridiculous!
Gerald TThis location is very helpful with excellent hours for moves.
Timothy JThe location was fine.. The truck was not. The truck itself was in poor condition physically & in the 20 total miles I drove it used 5 gallons of gas. Load was very light as the truck was just used to pickup 4 appliances 10 miles away & bring them home. The Tow/Haul was stuck on & the truck was not shifting until 4-5 thousand RPM's & it had a shake at 55mph.
Corey LIt took me over two hours in an extremely stressful situation to get confirmation that I could extend my rental another day. The truck had not been properly checked it with the prior customer. There were furniture blankets loose in the back, furniture dolly unsecured rolling in the back, none of which I had ordered. The light on dash said check gas cap. I did… seemed secure. Let staff know upon return.
Colette BThis review is for the customer service associate who called me on June 21 to tell me that we had to pick up the truck 24 miles from where we were. She argued that it was only 7 or 8 miles. I tried telling her that wasn’t true and she said she gave us an extra 10 miles. Well 10 miles extra isn’t anything when we had to drive 24 miles to get the truck 24 miles back to where we were loading the truck. This has nothing to do with Ace Hardware but everything to do with the associate who called and changed pick up location.
Ronald IIt was just a drop off with a box in a pole so I returned the truck by using the app on my phone .
Brad MThis whole process was easy. I'll definitely use them again and would recommend them as well
Manuel VOverall things were great the only complaint would be the price. At other UHaul places it was half the price plus we wouldn’t be charged for mileage. I believe this is because it was a round trip rental, we couldn’t leave it a another UHaul place where we were moving. On a positive note this place was easy to deal with and no hitches along the way. If we were to go through UHaul in Boise we would have had to pick up a smaller truck than we wanted and we’re expected to travel over 2 hours to pick it up ourselves. Not a good way to do business.
ray bAbsolutely the best experience ever renting from UHaul.
Jane BNothing - they were fantastic! Thank you
Cristine KTruck was dirty in side the cab. The gas gage was at 1/2, it should be at full for new rentals.
james aFast and friendly place to rent your equipment. We felt like te price was fair and the equipment functioned safely and dependably.
Kevin GThe trucks have no warning anywhere about the floors being slippery or slick when wet, the state of Idaho is very wet during the winter and when we were moving our fridge the floor was so slick in the truck that not only did the fridge fall but, it fell on my husband and injured him, he was not able to complete our move afterwards and was in severe pain all night and the next day.
Colton FFriendly and knowledgeable. Welcome relief.
FILEMON RThe gentleman that helped me did not go through the contract. I had to go back to location later to pick up my trailer because the gentleman didn’t fill out the paperwork correctly. He talked politics and seemed upset that he had to with the UHaul booth.
Kathryn EMake sure all the equipment is serviceable. One of the tie down chains (front) had been dragged and was missing several links and the catch hook. I had to improvise and it delayed me and caused unnecessary labor and parts in my behalf. Obviously, no one had inspected it from previous user nor prior to my arrival for pickup😩
Gary CThe truck we rented had a hard time going over 20 MPH. We did not feel comfortable driving it so we took one load and parked it at the new location until it was time to return it.
MALLORY TWe did not get the appliance dolly we had paid for and the trucks tire had an issue with it causing check out to be 45 mins. The issue was known before hand and we had the reservation for a week before. It would have been nice to get a call for us to make other arrangements
Jeremiah PThe time to come pick it up was way off we had to wait another hour to get. Other then that is was good service
KELLY KTruck was absolutely filthy, could barely see out the windows. Disgusting!!!
Galen SThe truck was so loud that I had to purchase ear plugs to drive it my head hurt so bad-/// I stopped in ellensburg wa u- haul because the lights did not work — he fixed the light problem and said someone had stolen the cataletic converter out of the truck and it ate gas!!!!!! Like you didn’t believe!!!!
Bruce GThe moving blankets and dolly weren't included that I ordered so I had to go to another location to get them.
Joshua JThe wait to get the truck was a little long, but that's not really a complaint. There was a customer ahead of me and he was having issues getting set up. The pictures on the website for reviewal of the vehicle were a little small because the truck I got was so big. Not sure if anything could even be done about that.
richard gFriendly capable service.
mike tGreat People 👍
Julie YI haven’t had time to call and complain but I have used uhaul for over 20 years and it took me two hours to leave this place with the trailer once I arrived. The guy didn’t know what he was doing. I doubt I will use uhaul in the future.
chris cThe two men at the drop off location were extremely helpful and polite. Very professional!
MICHAEL LSeems ok, I did an electronic check in.
Michael SGreat customer service, my biggest complaint is pricing. I paid $70 to take a truck across town. Ridiculous. Despite the amazing customer service I received, I’ll not be coming back because of the prices. Very annoyed. Also I was an hour late and you cancel my reservation with no call? Really ridiculous
Forrest RCheck in and out was smooth and easy
Scott TThe gentleman that helped us was such a nice guy. He made it very easy to get in & get out. He was friendly, the place was clean & he was very responsive & respectful!
Robie LThey were friendly. But they don’t service the trucks. The truck I received was extremely dirty inside and out. I did not feel comfortable taking the truck and called in to the hotline immediately with my concerns. Was told just take it and when I was finished with it. Then I could file a complaint
Kim LThe trailer was missing the electrical cord. No one was available to help us hook it up. The rental agreement was illegible because the printer was out of ink so I had no idea that the trailer was due back by noon. I thought I could return it any time on the return date. I was charged an extra $20 for it being late when I didn’t even know when it was due. The person who helped me however was very kind.
TRENT TThe equipment was clean, but the lights didn't work on the first one we rented - AV0365F - the manager said it had just been rewired. We got a different one and he said he was going to update it in the system. He never did so Moscow wasn't sure if they were going to take it. He was also going to change the deliver time to 3 and that too was not changed. Very nice and a "yes" man, but didn't follow through.
Robin Zbe able to transfer equipment within stores without extra fees.
Pete NWe had issues at both pickup and drop off. I first made an online reservation and it said "reservation not found" even though I had the confirmation e-mail. Then upon pickup the clerk attempted to charge greater than the quote even though we drove fewer miles than estimated. It eventually was worked out but took a very long time and was very frustrating.
Gary S