The person at the uHaul location was awesome. She was very nice and helped me get the dolly and moving pads to my truck. I also wanted to give a shout out to Adaptive Movers who we hired to help move all of our furniture. They were fantastic! The owner of the company was great with communication, letting me know when the movers would arrive and just confirming details before our move date. The movers themselves were rock stars! They were fast, efficient, and knew exactly what they were doing. I will for sure hire them again if we have to move again. Overall great experience.
Michael J.
Customer Reviews for Acorn Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not sure how to even respond to this. I have rented with Uhaul multiple times and EVERY time I use the app to PICK UP my rental, there is a problem. I normally rent these vehicles to deliver and set up large weddings with deadlines and am late every time thanks to UHaul. You've got to do better!!!! These rentals are not cheap and we should be getting better service than this!! Terrible
Carmen C.I dont know,.pretty great all around! Thank you.
Matthew F.I love this location. Always ready and goes smoothly. The staff does a GREAT job. Thank you !!!
Christian K.The employee who was working that day was very kind and very helpful. He was patient and just a very nice man. I can't remember his name but he was older and had a limp. Just a great guy.
SANDY K.Good customer service
Patrick A.I had to wait 20 min. for the Acorn worker to arrive before i was able to get the key to the rental. The back of the uhaul van was full of an oil like substance when i picked it up, yet i had to take serveral photos to ensure i did not leave it dirty. It really would have been much easier to rent from an actual uhaul facility. I will not make this mistake again.
Meghan L.Very friendly and quick.
crist P.Excellent staff. Very nice and helpful
Eric M.Overall truck was in good condition but soon as I started it, the "tire pressure low" warning came on. The location did not have a tire inflator, so had to drive to find nearest. Thankfully did as tire was at 42 PSI with a recommended PSI of 80 and a max of 90. That's uncomfortably low for the highway travel about to do. Was a pay machine inflator so had to pay for that too.
Jeff J.Very hard to back up trucks when parked on the left parking spaces. The corner is very tight and difficult to navigate when reversing.
Peter A.Everything went perfect as usual.
Raniery D.The truck smelled like weed bad! So bad that they had both windows down and still rented it too me. Then it was behind a secure area so I couldn't even pick without their help.
Alex B.Very courteous and professional
Bradley B.This location is always prepared and perfect results. Thank you !!!
Raniery D.Great customer service
John C.I only used the truck for 16 mi., but everything went well, easy to load and unload, would definitely use Acorn again.
ronald L.The online check-in process took far too long. I needed to reach customer service and it took over 20 minutes to get someone between the live chat not loading, contacting the general live chat and then telling me I needed to contact a different live chat, and waiting on hold on the phone. For a process that claims to be quick and easy, it was anything but. Additionally, the reason I needed to contact chat in the first place was that the vehicle I was renting did not have a license plate on it. It just didn't have one! Eventually, we spoke with one of the workers at the rental place, and he said that it wasn't supposed to have a license plate. That there was paperwork in the back room that was fine. That is bonkers!!
Sarah B.We had a hard time opening the lock box, luckily, we had help from a worker that was just starting her shift and opened the store (9:00 am). It did put us behind schedule as we had an 8:00 am pickup time.
Diane H.Fabulous service Five. Stars. âï¸âï¸âï¸âï¸âï¸
John C.Great service, very friendly. This location will definitely be my first choice when I need to rent.
John W.The keys were not at the locker at pickup location, yet i was still charged for the service without even being able to get in the van, could not finish my errand at end and just wasted gas, time and money
Edwin V.Open at least half day on Sunday.
Garang K.The truck I got was pretty old and high mileage, but the fan on the ac did not work.
paul C.Faster check-in.
Caldwell L.Criminally shady practices, told me I could return it any time before 10am and did NOT tell me that I was required to confirm my return on the app (I don't use apps) so proceeded to charge me double the rental rate for an extra day that I did not even have the truck. Truck was a piece of junk, check engine light came on and it died 3 times. Was charged for 2 gallons of gas even though I only drove it 12 miles. Do NOT do business with these clowns.
Joseph G.The online app didn't work for me coming or going.
Jean L.The team was awesome helping me check in!
Eliel R.I paid for a furniture dolly and didn't receive one. There was also trash inside the vehicle when I got in.
Kaleb B.Resv was logger online fairly easily. Had a question later that day & called acorn office speaking to Kang. He was very polite and helped answer my questions. The day of the rental, we were assisted by the young woman who appeared to be the lead or mgr on duty for both p/u and drop off. She was terrific! Friendly and efficient. The biggest lag in the experience was a few bits of the data updating in the computer system taking a min or 2, and that was very minor. It was easy, smooth, and cc billing accurate. We will certainly use this loc's services again in the future. 👍
Lani C.The location was fine. The do-it-yourself pickup/drop off was a first-class pain. The UHaul website kept crashing (4x) while trying to check out the truck. Each time I had start over (again and again and again). Then the UHaul app froze and I had to turn off the app and start over (again). Customer service tried to help but the overall experience as frustrating, annoying, time consuming, and an overall pain in the ass. Checking it back in with the "take a picture of everything" process was also a time consuming annoyance. I feel like UHaul owes me for my time (and renting the truck wasn't cheaper even though I did all the work).
Daniel C.Friendly and professional staff here
James M.Gas gauge needs to be checked. Only drove 16 miles and took nearly 6 gallons of fuel. It was difficult to take off gas cap - was almost as the top had been removed.
Lise C.Very personable and helpful staff. Would order from here again.
Katherine E.Nothing!! Kari Simonson, Manager, is absolutely the best! I give her a 5-star rating. She's kind, helpful, professional and treats customers with so much respect. I patronize Acorn Mini Storage to rent the UHaul truck because of her.
gina D.Great rates and wonderful staff.
gina D.Great service. Personable staff.
kathleen J.We had problem with the U-haul automated (phone) check-in Ap. It failed to credit our return, and we were charged an extra day. We tried calling U-haul directly, and they never answer the phone. The local location gave us a (U-haul) supervisor's phone number, but his in-box was full, and not accepting messages. He did reply to Email, and credited our account.
Rich Z.I had to get roadside service to Jumpstart the truck 3 times during the time I had it rented. Waited 90 minutes each time to receive the help. Was not able to utilize it to the extent I needed it due to these issues. Still had to pay for everything such as mileage and gas, simply deducted the truck fee itself of $20. While I also have a business I run the absolute inconvenience that this caused me and my not being able to complete my move due to it and still costing me $150 has left a poor taste in my mouth and I will look to other companies in the future for my needs.
Mary F.Very kind and considerate! I appreciated the assistance in figuring out how to plan so I could minimize extra charges. Smooth sailing, which is noteworthy during a move!
Leslie M.keep up the good work.
john C.Why would you charge my card after I left the location. I PAID $100 With out any milage including can someone explain? When I return they said your good, my card was charged again $46 really? It was during business hours so why not just tell me hey expect an unexpected charge from us.
Merone E.There was broken glass all over the inside of the trunk when I got it
Naomi M.Have staff on site during normal business hours
Jean L.Excellent service
John C.You were very efficient
dawn S.Pick up the phone
Janice J.This is a nice convenient location to rent a truck, the staff is nice and friendly.
Chuying W.Grated me when I walked in the door. Informed me if the gas polices. Thanked me and went on his way
Lynnae L.Always great at this location. Great staff
Raniery D.Door was a bit difficult to raise and shut.
Janice J.Love this location. Keri is awesome always prepared and easy to work with !!!
Raniery D.Same as above.
Floyd S.Everything went well except the links in the text messages didn't work…
Steven S.Highly recommend Five Stars. âï¸âï¸âï¸âï¸âï¸ To. Kari, Simonson, Manager. Excellent customer service
John C.Nothing else was needed. Happy with how smooth things went.
Levi P.Ger someone else to work there I was treated like shit if I didn't need the truck I would of just left she needs some help she yelled at me for no reason or made I told her the truck was not running good and the break pedal was shaking when I pushed on it that lady needs help
humberto F.