Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not happy!! Was charged for 85 miles when no possible way it could have been more than 15 total.
Called, got voicemail, left a message and didn't get any response!
sean Lucas
Rating:
5.0
Thank you.
erik Mataev
Rating:
5.0
N/A
Corey Davis
Rating:
5.0
Customer did not leave a comment.
Rick Simmons
Rating:
5.0
Nothing to do with the service or product but yesterday when return the trailer I could not summit the pictures
Ricardo Cappello
Rating:
5.0
Customer did not leave a comment.
Paul Semko
Rating:
5.0
NA
Frederic Taylor
Rating:
5.0
Customer did not leave a comment.
james voorhees
Rating:
5.0
Customer did not leave a comment.
Gail DeYoung
Rating:
2.0
Staff were rude. Initially refused to check out the trailer to me with my Jeep Gladiator pick up truck due to having a "soft top" bed cap. Said UHaul wouldn't allow it even though I rented a trailer with the same vehicle from this location two months ago. I mistakenly thought the manager was the same as the associate who checked me out two months ago. The manager continually derided me due to this mistake. Worst experience I've had with UHaul to date.
Jeffrey Johnson
Rating:
5.0
Best
Mohammad Rahbar
Rating:
5.0
Every thing was just great 👍 the stuff was excellent 👏
RICHARD PELOSKY
Rating:
3.0
I got there at 6pm due to heavy traffic. The attendant was rude, saying that the store was already closed and didn't want to give me the receipt. So I left the store very dissatisfied with the service and worried whether it would really be considered complete.
Siderlei Gomes de Oliveira
Rating:
5.0
Great experience...but a bit too expensive
LANDON BAIRD
Rating:
5.0
Customer did not leave a comment.
John Kays
Rating:
5.0
Great!
James Foster
Rating:
3.0
Equipment faulty and damaged and dangerous
James Parcesepe
Rating:
5.0
Customer did not leave a comment.
David Douglas
Rating:
5.0
Customer did not leave a comment.
aton Osbourne
Rating:
5.0
Customer did not leave a comment.
PAO TCHEOU
Rating:
5.0
Great experience!
Eneesa Brown
Rating:
5.0
excellent staff!
Brad Tabakin
Rating:
5.0
Walter and Robert and the other gentleman working there were very helpful and professional.
Thank you.
Wish more locations where understanding and accommodative like this location
Christopher Allen
Rating:
5.0
I have rented from Acorn a few times over the years and they are always professional, efficient and pleasant. It is a pleasure working with the staff at Acorn, they represent U-haul extremely well. Thanks again for the great service.
Michael Smoller
Rating:
4.0
Customer did not leave a comment.
WILNER JULES
Rating:
5.0
All good!
Gayelord G Palermo
Rating:
2.0
Everything with the equipment was good and clean. The problem i have is getting charged almost double for something i didn’t purchase. I got charged for insurance almost double the amount even though i never purchased or selected any insurance.
Andrija Milovanovic
Rating:
5.0
Customer did not leave a comment.
Olga Lykova
Rating:
5.0
Customer did not leave a comment.
David Graves
Rating:
1.0
I was overcharged tremendously, and it was not disclosed to me of all the fees that it would be for a two day U-Haul. I could’ve had a whole suburban from Avis for the week for what I ended up paying. This is a scam and a highway robbery.
samantha schneider
Rating:
5.0
No improvement needed.
Marc robinson
Rating:
5.0
Customer did not leave a comment.
kubilay yagiz
Rating:
5.0
Great service from Lisa and the rest of staff, polite, friendly, prompt, would definitely recommend and use this location again. 🙏🙏
Joseph Duffy
Rating:
5.0
Customer did not leave a comment.
RAHIM ALHIJAZ
Rating:
5.0
Customer did not leave a comment.
Matthew Luongo
Rating:
5.0
Thank you
OBIDIU BRISCAM
Rating:
5.0
Customer did not leave a comment.
Kenneth Rickvalsky
Rating:
5.0
Customer did not leave a comment.
DIEGO ADRAGNA
Rating:
3.0
Did not get my order for additional equipment correct. Very slow in processing me in, without the equipment I ordered. Didn't seem to know his process very well.
james meyer
Rating:
5.0
Customer did not leave a comment.
Bastien Gelinas
Rating:
5.0
Customer did not leave a comment.
Leslir Rios
Rating:
4.0
Manny made it simple
oswaldo rodriguez
Rating:
1.0
Store seemed fine. Equipment was in very poor shape.
Nicholas Hartley
Rating:
5.0
Customer did not leave a comment.
Christopher Spindler
Rating:
5.0
Lisa and Manny are great. Manny is fast with getting the rentals out, I’m a regular customer so speed is important to me. He definitely knows what he’s doing. Same with Lisa, she’s very knowledgeable and whenever i have an issue she takes care of it. Great customer service. I rent trucks from this location weekly, and have only had one real issue. Keep up the good work
MICHAEL AMOROSO
Rating:
5.0
Customer did not leave a comment.
Drew Shiner
Rating:
5.0
Customer did not leave a comment.
Javier Perla
Rating:
5.0
Customer did not leave a comment.
Christopher Lehman
Rating:
5.0
Customer did not leave a comment.
Greg Herson
Rating:
5.0
Customer did not leave a comment.
LINDA TOEDTER
Rating:
5.0
Customer did not leave a comment.
PAT HALLER
Rating:
5.0
They were very organized, and ready to meet the customers. it was very impressive how they staged the vehicles that they expected to be picked up and the staff cheerfully helped hook things up for the customers and get out the door. I was on the road within 5 minutes of my scheduled pickup time. a great experience and I expect to use them again.
Jim Ruddy
Rating:
5.0
Customer did not leave a comment.
Volodymyr Medvid
Rating:
5.0
Customer did not leave a comment.
Andrew Delillo
Rating:
1.0
Had truck for 15hours and was charged for 2 days 🤔. Had used express drop off before ???
Kevin Kirkland
Rating:
5.0
This is my regular home location for local rentals. The staff are courteous and service-oriented, each experience with them has always been great.
Matt Trask
Rating:
5.0
Customer did not leave a comment.
bob ledbetter
Rating:
5.0
Check the out of town trailers
DRION LUE
Rating:
5.0
Very satisfied with the process. Easy pickup and drop off. Friendly staff as well
Justin Massey
Rating:
3.0
Customer did not leave a comment.
Andi Hayman
Rating:
5.0
Customer did not leave a comment.
Nic Espier
Rating:
1.0
This feels like we were scammed. Rented the truck for 10hours total and we were charged for 4 days of having the rental. When we returned the truck keys to the service desk, we were told the receipt would be emailed to us. Well it was, 4 days later with 4x the amount we should have been charged. After disputing it through U-Haul customer service, we weren’t given much relief and still ended up overpaying. Extremely disappointed and will not be using U-Haul in the future or making any referrals.
Jonathan Martins
Rating:
5.0
Customer did not leave a comment.
Andres Barcenas
Rating:
5.0
Customer did not leave a comment.
EDUARDO DIAZ
Rating:
5.0
Customer did not leave a comment.
Challin Logan
Rating:
5.0
Customer did not leave a comment.
RUSSELL LEVINE
Rating:
5.0
Windows and mirrors needed cleaning, but otherwise a good rental experience
Dov Yoffe
Rating:
1.0
I rented a 6 x 12 trailer only to find out i could not load a 5 foot piece of machinery on it. total waste.
Jeff Julin
Rating:
5.0
Customer did not leave a comment.
Kieran Glavin
Rating:
3.0
Lights did not work on first trailer due to broken four pin on my truck Hopkins. Went and bought a $30 7 pin to 4 pin Hopkins and trailer lights still did not work.
Hooked up to another 5 X 9 and lights worked.
Problem with first trailer. Still sitting at Acorn when I drove up to Delray Beach yesterday.
Thomas Ekkebus
Rating:
5.0
Customer did not leave a comment.
Evan Robins
Rating:
5.0
I can't think of a thing.
Ivan Zucker
Rating:
5.0
Customer did not leave a comment.
Mason Hulle
Rating:
5.0
Above and beyond. Clean trucks, full tanks. Excellent communication. Thank you
Bianca Garcia
Rating:
4.0
Customer did not leave a comment.
MARK GUZZETTA
Rating:
5.0
Customer did not leave a comment.
Brett Vaughan
Rating:
5.0
Customer did not leave a comment.
Robert Kaplow
Rating:
5.0
They were very nice, super helpful, everything was clean and on time. There was nothing more we could ask for.
Scott Siele
Rating:
5.0
Customer did not leave a comment.
Rebekah Fitzgibbon
Rating:
4.0
They charged me for the blankets which I didn't use. I show have looked at the invoice when I picked up the van so I caaled ttoday and they would refund me the $10.00
Hilary Pasekoff
Rating:
4.0
The pick up place associated with you, should be able to help me if the rental I had made was not available when I went to pick it up!!! Instead they told me to call 1-800 uhaul and arrange my self!
Claire Gosselin
Rating:
5.0
Customer did not leave a comment.
Robson Da
Rating:
4.0
Customer did not leave a comment.
Danielle DePerro
Rating:
2.0
It was very chaotic and busy while i was there so I didn't get good answers to my questions and there was only one staff member who knew what she was doing at the time.
Lochlan Cable
Rating:
5.0
Customer did not leave a comment.
ROBERT PUGLIESE
Rating:
5.0
Customer did not leave a comment.
BRUCE GIPSON
Rating:
5.0
Thank You 🙌
Tammy Hudik
Rating:
5.0
Would be great to have More parking spaces available , but I understand it’s a busy location. Thank you
Marlen Pardal
Rating:
1.0
When you rent a truck to a client stop putting pressure in the client before before the the client was supposed to return the truck
Icerlia Octavius
Rating:
1.0
this store is a complete and other mess you set up rentals online. They’re not there when you get there. Stepf is completely clueless about what’s going on. It has gotten worse and worse in the past five months. That decline is insane. Stay away find another store.
Sean Cascone
Rating:
5.0
Customer did not leave a comment.
Joseph Petrie
Rating:
5.0
Customer did not leave a comment.
Shane Wheeler
Rating:
5.0
Customer did not leave a comment.
John Dierker
Rating:
4.0
Customer did not leave a comment.
Clint Schlueter
Rating:
5.0
Customer did not leave a comment.
Adam Bergman
Rating:
1.0
Terrible one hour waiting and they didn’t have my truck,
GUILLERMO CHABUSA VASQUEZ
Rating:
4.0
Super friendly staff.
John McDonald
Rating:
5.0
Customer did not leave a comment.
LOUIS BERTOLI
Rating:
5.0
Customer did not leave a comment.
Glen Beigel
Rating:
5.0
Convenient, clean, courteous personnel.
ira rubtchinsky
|
Overall Experience
Rating:
5.0
I had very few time to move down from Texas to South Florida and every little help from any of my family members so I really had to rely on UHAUL. I rented a small truck, with an attachment in the back to be able to tow my own car. I got all my boxes, mattress cover from their office, and I was able to hire to guys to load up my bedroom furniture and all my other stuff. I ended up getting my storage from suggestion from them as well and I can honestly say it was great. I never had any issues when coming to get things out of my unit, payment, or even getting someone to answer my questions. I also hired someone in South Florida to help me unload my truck and placed everything in storage. The move was great I was able to watch the guys as they carried everything and I would say my items were well taken care of. I had such a good experience moving as a single woman. Thank you UHAUL!!!
Carime Hernandez
|
Overall Experience
Rating:
3.0
The only problem that I had was that the facility close too early at 6
Most of the storages close at 9 pm
cabalen calek
|
Overall Experience
Rating:
5.0
Office Manager and her staff is great, and have always been very helpful.
jeffery peters
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Peter Mcclarin
|
Reservation
Rating:
5.0
Customer did not leave a comment.
GAIL TRAWICK
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Stinsman
|
Overall Experience
Rating:
5.0
I never moved in. I did not get what I reserved and when I went back to the front office to let them now, they were dismissive, not pleasant, did not care that they try to give me something I did not reserved and the solution was for me to move in into something bigger and pay for something I did not need. Horrible customer service.
Maria Noguera
|
Overall Experience
Rating:
5.0
The manager who goes by “Rock” was extremely rude and disrespectful. I had a change of credit card and called multiple times to update. I’m a military contractor so I am out of the country months at a time. When I returned I was two months past due so I called to pay and asked that the late fees be removed because the location did not updated my card. Rock called me cheap and accused me of being broke. He assumed I was broke and refused to believe my side of the story. After 5 years of renting I paid my bill and moved out the same week. Very unprofessional and I will be recommending to everyone to avoid that place. He should not be managing, Poor representation of customer service and poorer execution. There is less expensive alternatives and people who value their customers.
JOHN AUER
|
Overall Experience
Rating:
5.0
My daughters bedding was molded.
I’ve called 3 times since Saturday to speak to someone & no one returns my calls.
Tina Palma
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kevin burgess
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT THARP
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard Crager
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID EMMA
|
Overall Experience
Rating:
5.0
Excellent staff and facilities. We had a unit here for a few years and I would highly recommend them to friends
WILLIAM CARPENTER
|
Overall Experience
Rating:
5.0
I had business files stored there for over 15 years. Never had any type of moisture problems or anything else. We brought the files into our office a few weeks ago for scanning or shredding and no bugs, no musty smell etc. Would definitely rent from them again if I needed storage.
ELSA JOHNSON P.A.
|
Overall Experience
Rating:
4.0
All good
KEVIN HARRIS
|
Reservation
Rating:
5.0
Wonderful experience. When I arrived I was greeted and shown to my unit. The whole thing was clean and friendly and fast. Could not have been better. Thank you.
nathan allen
|
Reservation
Rating:
5.0
Great service
Michelle Velez
|
Reservation
Rating:
5.0
They are every jod Thank you
JULIAN GARCIA MERCEDES
|
Overall Experience
Rating:
3.0
we reserved a unit for our daughter and she did move into that unit.
Privacy Request
|
First Impressions
Rating:
4.0
Convenient and close to where I live. Will rent here again when I need to.
Privacy Request
|
First Impressions
Rating:
3.0
They were fast and friendly. Made it very easy.
Privacy Request
|
First Impressions
Rating:
3.0
I ended up not using the facility, but though the entire reservation process was very smooth.
Privacy Request
|
First Impressions
Rating:
1.0
bottom of the barrel storage facility
Privacy Request
|
First Impressions
Rating:
3.0
Showed up and there were no units. Manager found me another facility that was twice the price. Disappointed with the website. Says 24 access, but it`s only 9-5. Will not rent from uhaul next time.
Privacy Request
|
First Impressions
Rating:
3.0
Very good service. People were all knowledgeable and helpful. Only fault, is that they were not ready for my move in. Doors were off the storage room.
Privacy Request
|
First Impressions
Rating:
3.0
Indoor unit, not climate controlled: Vents provide outside air. Another unit was being remodeled, I worried my stuff wld get dusty. I covered it, though, and was ok. Staff was flexible and courteous