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Olivia A
Customer Reviews for Hertzogs Garage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hertzogs was an excellent and convenient place to pick up and drop off our truck.
Ken BVery friendly and helpful. Very knowledgeable and kind. Did all jobs in a timely manner/
alan sThe mobile process was very obnoxious. It was extremely frustrating how many types of verifications were needed. As soon as I think it's almost over, you require a phone call to verify my identity? It struggled to find my location. It took a while to get the code. I was in a hurry to pick up something on a deadline and the process made me late. I even did the "log in ahead of time to save time" and it just asked the same questions when I was onsite. There has to be a better way.
Lawrence GThe return address I was given in the confirmation email was completely different than the one I had to drive to when I went to complete my mobile drop off of the U-Haul. I drove to address first given (Bella Italia) and then I went over mileage allowed having to drive it to a different drop off as I wasn’t of that until I went to complete the mobile return. I’d like to be refunded the extra charges honestly.
Taylor HNothing
pamela hRod was friendly and helpful to provide us with the truck we reserved online. Highly recommend!
Scott GExcellent service - Highly recommend working with this location for rentals. Personnel were easy to deal with and very helpful.
John H